Service Desk Analyst

Reed Technology; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing tech-focused organisation in the North East is seeking a skilled Service Desk Analyst to join their dynamic support team. You will act as the first point of contact for IT-related issues and troubleshoot a wide range of technical problems. The ideal candidate will have strong communication skills, solid understanding of Microsoft 365, and experience with remote support tools. This role offers the opportunity to grow your skills and make a real impact.

Benefits

Supportive team environment

Opportunities for skill development

Impactful role in service delivery

Qualifications

• Strong communication skills and a customer-first mindset.
• Solid understanding of Microsoft 365 and operating systems.
• Experience with remote support tools and ticketing systems.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Resolve technical problems across hardware, software, and network systems.
• Deliver remote support and troubleshooting.

Skills

Strong communication skills

Customer-first mindset

Solid understanding of Microsoft 365

Experience with remote support tools

Ability to diagnose technical issues

Proactive approach to learning

Job description

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team.

Key Responsibilities:

• Act as the first point of contact for IT-related issues and service requests.
• Resolve a wide range of technical problems across hardware, software, and network systems.
• Deliver remote support and troubleshooting with a focus on first-contact resolution.
• Maintain accurate documentation and ticketing records.
• Collaborate with internal teams and third-party providers to ensure seamless service delivery.
• Mentor junior team members and contribute to process improvements.

What We're Looking For:

• Strong communication skills and a customer-first mindset.
• Solid understanding of Microsoft 365, operating systems, and common business applications.
• Experience with remote support tools and ticketing systems.
• Ability to diagnose and resolve technical issues efficiently.
• A proactive approach to learning and adapting in a fast-paced environment.

Why Apply?

• Be part of a supportive and forward-thinking team.
• Opportunity to grow your skills and take ownership of specialist areas.
• Make a real impact by helping users and improving service delivery.