Helpdesk Analyst

Tria Recruitment; Manchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A market-leading organisation in Manchester is seeking a Helpdesk Analyst to provide technical support and manage service desk tickets. This role offers an excellent opportunity for recent graduates or those early in their IT career. The successful candidate will receive comprehensive training while assisting users with hardware, software, and AV technology. Strong communication and organisational skills, along with a willingness to learn, are essential for success in this position.

Benefits

Benefits

Qualifications

• Recent graduate or similar qualification in IT, Computer Science or related subject.
• Strong communication and organisational skills.
• Willingness to learn and grow in a technical environment.

Responsibilities

• Provide technical support across hardware, software and workplace technology.
• Support users with IT issues and manage service desk tickets.
• Assist with device setup and onboarding.

Skills

Strong communication skills

Organisational skills

Willingness to learn

Confidence working independently

Education

Recent graduate in IT, Computer Science or related subject

Job description

Helpdesk Analyst

Manchester - 5 days a week • £26,000 - £28,000 + Benefits

Our client is a market-leading organisation looking for a Helpdesk Analyst to join their Manchester office. This is an excellent opportunity for a recent graduate or someone early on in their career to gain hands on experience providing technical support across hardware, software and workplace technology.

You’ll support users with IT issues, help manage service desk tickets, assist with device setup and onboarding, and provide hands‑on support with meeting room and AV technology for internal events. Full training and support will be provided.

What we’re looking for:

• A recent graduate (or similar qualification) in IT, Computer Science or a related subject
• Strong communication and organisational skills
• A willingness to learn and grow in a technical environment
• Confidence working independently and engaging with users face to face
• Comfortable working 5 days per week in the Manchester office

If you’re looking to kick‑start your career in IT, please apply below!