Service Desk Analyst with Cloud Training

IntaPeople; Wales; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading IT provider in South Wales is seeking Service Desk Engineers to support external clients while providing clear career progression into Cloud roles. Candidates must have experience in IT support, a keen interest in Azure/AWS, and possess good communication skills. This role offers a competitive salary of £30k-£33k, bonus, and various benefits including private health and a training plan.

Benefits

25 Days Holiday

Training Plan

Private health

Cycle scheme

Qualifications

• Experience in support roles, preferably 1st line.
• Genuine interest in Cloud technology with ongoing learning.
• Good communication and problem-solving abilities.

Responsibilities

• Be the first port of call for customer IT issues.
• Help manage user accounts in Microsoft 365 & Azure Entra.
• Support with basic Azure queries and learn on the job.
• Get involved in daily checks, ticketing, troubleshooting.

Skills

1st Line support experience

Interest in Cloud tech

Good communication skills

Problem-solving skills

Tools

Azure

AWS

Microsoft 365

Job description

Superb IT Support Role With Fast-Track Cloud Progression Cardiff, South Wales (full time on-site initially)

£30k £33k + Bonus + 25 Days Holiday + Training Plan

Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!

Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients but you won t stay as 1st / 2nd Line Service Desk Engineers for long. You Ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You Ll be mentored, trained, and guided into Cloud roles this is the springboard.

What you ll do:

• Be the first port of call for customer IT issues (hardware, software, Microsoft 365).
• Help manage user accounts in Microsoft 365 & Azure Entra.
• Support with basic Azure queries you ll learn the rest on the job.
• Get involved in daily checks, ticketing, troubleshooting, and more.

What we re looking for:

• 1st Line support experience (or similar IT role).
• You must already be able to show a genuine interest in Cloud tech you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study
• Good communication and problem-solving skills.

What you ll get:

• Fast-track Cloud career progression with a personal training plan.
• Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)
• £28k £31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!