Service Desk Analyst

FPSG Connect; Rushden; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company in Rushden is seeking a Service Desk Analyst. This role involves resolving complex support cases, handling Level 1 and Level 2 incidents, and working with Microsoft technologies. Ideal candidates will have experience in hardware support and troubleshooting. Competitive salary and opportunities for professional growth are offered.

Qualifications

• Previous experience supporting hardware systems and Windows operating systems.
• Ability to resolve high-priority and complex support cases.
• Experience with Level 1 and Level 2 incidents.

Responsibilities

• Resolve high-priority and complex support cases.
• Classify, prioritize, and triage support tickets.
• Coordinate with remote teams for escalations.

Skills

Technical troubleshooting - hardware, software, network & security

Proficiency in the latest Microsoft technologies

Strong troubleshooting abilities with Microsoft Office and Windows desktops

Knowledge of Active Directory, Group Policy, and DNS

Job description

Ref: 113775

Service Desk Analyst / IT Support / Windows / On-site

Role Responsibilities

Responsibilities will include:

• Resolve high-priority and complex support cases.
• Resolve Level 1 and Level 2 incidents and service requests independently.
• Classify, prioritise, and triage support tickets.
• Coordinate with remote teams and elevate to infrastructure or application support when required.

Person Specification

Essential skills will include:

• Previous experience supporting hardware systems and Windows operating systems
• Technical troubleshooting - hardware, software, network & security
• Proficiency in the latest Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS

Next Steps

Apply by contacting Ciaran Ahern, 0131 270 6608 or [e-mail]

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process