Helpdesk Analyst

Tria; City Of London; On-site; GBP 30,000 - 38,000; Full time

Job summary

A market-leading organisation in London is seeking a Helpdesk Analyst to provide first line IT support. The successful candidate will manage service desk tickets, assist with user onboarding, and support AV technology during meetings. The ideal applicant has prior IT support experience, is familiar with Microsoft 365, and possesses strong communication skills. This is a full-time, on-site role, offering a salary of £30,000 to £38,000 plus benefits.

Benefits

Benefits

Qualifications

• Previous experience in IT support and AV environments.
• Familiarity with Microsoft 365.
• Excellent communication and organisational skills.

Responsibilities

• Deliver day-to-day first line IT support.
• Manage service desk tickets and user onboarding.
• Provide hands-on support for AV and video conferencing technology.

Skills

First-line IT & AV support experience

Microsoft 365 (Teams, Outlook, SharePoint)

Strong communication and organisation

Job description

Helpdesk Analyst

London - 5 days a week 30,000 - 38,000 + Benefits

Our client is a market‑leading organisation looking for a Helpdesk Analyst to join their London office. You'll deliver day to day first line IT support, manage service desk tickets, support user onboarding and device setup, and provide hands on support for AV, meeting room and video conferencing technology, including events.

You’ll need previous experience in IT support and AV environments, familiarity with Microsoft 365 and excellent communication and organisational skills. You must be comfortable working independently and capable of delivering a high standard of technical support.

Key Skills:

• First-line IT & AV support experience
• Microsoft 365 (Teams, Outlook, SharePoint)
• Strong communication and organisation
• Comfortable working 5 days per week on‑site

If you're interested in learning more, please apply below.