Helpdesk Analyst

Tria; Manchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A market-leading organisation in Manchester is seeking a Helpdesk Analyst to provide technical support and manage IT issues. This role is ideal for recent graduates eager to start their careers, as it offers experience in hardware, software, and workplace technology support. Responsibilities include managing service desk tickets, assisting with device onboarding, and providing hands-on support during internal events. Full training will be provided, and a willingness to learn in a technical environment is key.

Benefits

Benefits

Qualifications

• Graduated or similar qualification in IT or related field.
• Strong communication and organisational skills.
• Ability to work independently and engage users face to face.
• Willing to learn and grow in a technical environment.

Responsibilities

• Provide technical support across hardware and software.
• Manage service desk tickets and assist users with IT issues.
• Assist with device setup and onboarding.
• Provide support with meeting room and AV technology.

Skills

Strong communication skills

Organisational skills

Willingness to learn

Independent work confidence

Education

Degree in IT, Computer Science or related

Job description

Helpdesk Analyst

Manchester - 5 days a week

£26,000 - £28,000 + Benefits

Our client is a market-leading organisation looking for a Helpdesk Analyst to join their Manchester office. This is an excellent opportunity for a recent graduate or someone early on in their career to gain hands on experience providing technical support across hardware, software and workplace technology.

You’ll support users with IT issues, help manage service desk tickets, assist with device setup and onboarding, and provide hands‑on support with meeting room and AV technology for internal events. Full training and support will be provided.

What we're looking for :

• A recent graduate (or similar qualification) in IT, Computer Science or a related subject
• Strong communication and organisational skills
• A willingness to learn and grow in a technical environment
• Confidence working independently and engaging with users face to face
• Comfortable working 5 days per week in the Manchester office

If you’re looking to kick‑start your career in IT, please apply below...