Hybrid Helpdesk & Desktop Support Analyst

Jas Gujral; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A retail bank in the City of London is seeking a Helpdesk and Desktop Support Analyst to provide extensive user support and technical assistance. Ideal candidates will have 4-5 years' experience in a similar role, focusing on desktop hardware while supporting internal staff, including VIPs. The role entails working within a Service Desk team to deliver high-standard IT services and solutions, particularly in a banking environment. The position will require in-office support three days a week, with future plans for full-time office attendance.

Qualifications

• 4 to 5 years proven experience in user support.
• Experience in supporting desktop platforms for banking environments.
• ITIL and Microsoft certifications advantageous.

Responsibilities

• Provide full range of user support including desktop and hardware support.
• Work within Service Desk team for service delivery.
• Conduct remote support for mobile/European users.

Skills

User support

Troubleshooting

Root cause analysis

Customer service

Networking skills

Tools

Service Desk ticket software

Microsoft Office

Citrix

Job description

A retail bank in the City of London is seeking a Helpdesk and Desktop Support Analyst to provide extensive user support and technical assistance. Ideal candidates will have 4-5 years' experience in a similar role, focusing on desktop hardware while supporting internal staff, including VIPs. The role entails working within a Service Desk team to deliver high-standard IT services and solutions, particularly in a banking environment. The position will require in-office support three days a week, with future plans for full-time office attendance.