Service Desk Analyst jobs in United Kingdom

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, industrial and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

We are looking for a Doors Technical Helpdesk Engineer to join our KONE Doors Technial team. In this role, you’ll be the go-to expert for resolving complex technical issues on industrial and pedestrian doors, providing support to Doors engineers across the UK, and ensuring compliance with safety and quality standards.

This position is based in Nottingham; you will be part of a global Technical Help Desk team.

• Provide remote and on-site technical support to Doors engineers, identifying root causes and solutions
• Log cases to the Technical Helpdesk tool and direct to relevant expert when needed
• Deliver training to Doors engineers during site visits and through scheduled sessions, support local training centers
• Support in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract
• Create and manage knowledge base articles
• Purpose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety
• Identify proactively root causes for the issues and forward corrective actions according to KONE Door Business (KDB) process requirements (e.g. training, guidelines, etc.)
• Ensure compliance with KDB safety standards and customer safety rules, report safety concerns
• Stop installation or door operations if safety violation or hazards are detected

• Strong technical knowledge of pedestrian and industrial doors, gates and barriers
• Excellent health and safety knowledge
• ADSA and DHF qualified
• CSCS certification
• Strong customer skills
• Collaborative team player
• Excellent problem solving and communication skills
• Full, clean UK driving licence
• Willingness to travel across the UK
• Proficient IT skills

• Excellent salary depending on experience
• Company car, parking apps to cover business parking costs
• Paid travel and overtime
• 25 Days Holiday + 8 Bank Holidays + 1 Volunteering Day
• Company Pension Scheme
• Employee Assistance Programme
• Prolonged disability insurance (PDI)
• KONE Healthcare plan, which includes unlimited GP video consultations, diagnosis, physiotherapy
• KONE dental plan
• Life Assurance
• Gym membership
• KONE Discounts and cashback platform
• Give As You Earn, which allows to make tax‑efficient charity donations
• Cycle to Work Scheme

In addition, we offer strong and clear progression programmes with Engineers so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.

This role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers