IT Service Delivery Manager (Hybrid/Remote)

Avon and Somerset Police; Portishead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A regional police service in England is seeking an IT Service Support Team Manager to lead and motivate a team while managing IT service operations. The position emphasizes strong leadership and excellent communication skills within a collaborative environment. Responsibilities include overseeing incident and change management, enhancing service delivery, and driving process improvements. This role offers the opportunity to make a real impact in a vital public service organization with hybrid working arrangements.

Benefits

Flexible working arrangements

Professional growth opportunities

Qualifications

• Significant experience in a mature IT environment.
• Ability to manage multiple priorities effectively.
• Experience in managing teams and chairing meetings.

Responsibilities

• Lead a team to deliver IT service management support.
• Manage incident, change, and problem management.
• Drive continuous service improvement across IT operations.

Skills

Leadership skills

Excellent communication skills

ITIL-based service delivery

Organisation and adaptability

Job description

A regional police service in England is seeking an IT Service Support Team Manager to lead and motivate a team while managing IT service operations. The position emphasizes strong leadership and excellent communication skills within a collaborative environment. Responsibilities include overseeing incident and change management, enhancing service delivery, and driving process improvements. This role offers the opportunity to make a real impact in a vital public service organization with hybrid working arrangements.