Service Desk Analyst jobs in United Kingdom

Service Desk Analyst - Hursley

Location: Hursley - 5 days on site

Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance

Join Experis - A Global Leader in IT Consultancy

Experis Consultancy is a global entity with a well-established team of over 1000 consultants across 20 clients worldwide. Our UK operation is expanding rapidly, and we are part of the Manpower group, which has an annual turnover of $20 billion.

We have partnerships with major UK clients across various industries. Our approach is personal, focusing on training, technology, and career development.

Your Role:

As a Service Desk Analyst, you will be the first point of contact for technical support, ensuring efficient resolution of IT issues while providing excellent customer service.

Key Responsibilities:

• Respond to technical support incidents, requests, and changes
• Manage your call queue and resolve issues promptly
• Communicate updates and engage with customers
• Handle password resets and hardware part orders
• Escalate complex issues to 2nd & 3rd Line Support as needed
• Collaborate with internal teams including Technical Delivery, Development, and Projects
• Assist in service management reporting and process improvements
• Ensure SLAs are met across key metrics

What You'll Bring:

• Strong communication and customer service skills
• Ability to resolve technical issues efficiently
• A proactive approach with a focus on continuous improvement
• Eligibility for SC Clearance or current clearance

Benefits:

• Contributory pension scheme
• Medical and dental coverage
• Employee Assistance Program
• 22 days holiday plus bank holidays
• Maternity, paternity, and shared parental leave
• Sick pay

If you meet the criteria and are interested, please contact us. Note that due to high application volume, we may not respond to all applicants. If you haven't heard within 7 days, your application will not be progressed. Thank you for understanding.