lavori da Service Desk Analyst in località Regno Unito

Social network you want to login/join with:

Client: Venquis

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

1

04.06.2025

19.07.2025

Position: Senior Service Desk Analyst – Leeds

Reporting to: Head of IT Operations

Hours: 33.75

Location: Leeds

About the company: A P&I Insurance company with 240 employees worldwide, based near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose: To maintain the efficiency and functionality of IT services within the company, providing expert support to ensure smooth operation of IT systems and services.

Key Responsibilities:

• Technical Support: Provide advanced support for IT services, troubleshoot complex issues, ensure excellent customer service, follow up with users, identify root causes, mentor junior staff, and develop training materials.
• System Management: Deploy software/hardware updates, perform routine maintenance, support onboarding/offboarding processes, and maintain documentation.

Person Specification:

• Deep understanding of IT support processes and best practices.
• Ability to diagnose and resolve issues quickly.
• Experience mentoring support analysts.
• Expertise in hybrid environments, Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange.
• Financial industry experience, networking knowledge, IT infrastructure understanding, and excellent communication skills.
• Bachelor’s degree in IT or related field, industry certifications (Microsoft, CompTIA), ITIL certification, experience in ISO27001 environments, and familiarity with ServiceDesk systems like Freshworks.

What you will get: A supportive environment, work-life balance, career development, educational opportunities, benefits including healthcare, pension, health subsidies, and wellbeing programs.

Company Values: Mutuality, Integrity, Safety and Sustainability, Transparency, Excellence, Collaboration.

Our client is committed to providing excellent service and fostering a respectful, supportive culture. We encourage applications from all qualified candidates.