Service Desk Support Analyst

The University of Liverpool; Liverpool; On-site; GBP 29,000 - 34,000; Full time

Job summary

A prominent university in Liverpool is hiring a Service Desk Support Analyst to provide proactive technical support across multiple communication channels. Ideal candidates will have experience in IT support, proficiency with call logging tools, and the ability to manage diverse inquiries. This role emphasizes diversity and inclusivity. The position offers a salary range of £29,588 - £33,951 per annum.

Qualifications

• Proficient in handling IT support roles.
• Experience supporting IT users in a similar environment.
• Ability to multi-task and work independently.

Responsibilities

• Provide proactive technical support to customers.
• Assist users through telephone, email, and personal interactions.
• Handle enquiries from a diverse range of individuals.

Skills

Supporting IT users

Using call logging tool

Multi-tasking

Working independently

Handling enquiries sensitively

Education

Minimum of three GCSE or equivalent

Job description

THE UNIVERSITY OF LIVERPOOL

DIRECTORATE OF PEOPLE AND SERVICES

IT SERVICES DEPARTMENT

SERVICE DESK SUPPORT ANALYST

Grade 5 £29,588 - £33,951 pa

Overview

The focus of the Service Desk Support Analyst role is to provide proactive technical support to customers using a range of contact methods including telephone, email, personal callers and online resources.

The customer user base includes University of Liverpool staff, students (including online) and associates based on and off campus.

Responsibilities

Experience of supporting IT users in a similar environment and using a call logging tool is essential along with the ability to multi-task, work on own initiative and deal sensitively with enquiries from a diverse range of individuals.

Qualifications

• Minimum of three GCSE or equivalent, at grade C or above, including English Language and Maths
• Experience supporting IT users in a similar environment
• Proficiency with a call logging tool
• Ability to multi-task and work independently
• Skill in handling enquiries sensitively from a diverse range of individuals

Commitment to Diversity

The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.

Job Reference and Closing Date

Job Ref: 101833 Closing Date: 15 December 2025

Application

For full details and to apply online, please visit: https://recruit.liverpool.ac.uk