Hybrid Service Desk Analyst – SC Cleared

Additional Resources UK Limited; Cardiff; Hybrid; GBP 27,000; Full time

Job summary

A national charity is looking for a Service Desk Support Analyst to provide 1st and 2nd line support to approximately 1200 staff across the UK. The role requires obtaining SC security clearance and offers hybrid working options. You will be responsible for managing and resolving tickets in a high-volume environment, ensuring excellent customer service. Benefits include competitive salary and various rewards like pension and annual leave.

Benefits

Pension and life assurance

25 days annual leave

Cycle-to-work scheme

Qualifications

• Experience in 1st/2nd line support roles needed.
• Proficiency with Windows Active Directory and Azure required.
• Strong troubleshooting skills for desktop and network hardware.

Responsibilities

• Provide support for circa 1200 staff nationally.
• Handle 35-40 tickets a day, ensuring timely resolution.
• Ensure excellent service in a high-volume environment.

Skills

1st/2nd line Service Desk support experience

Windows Active Directory

Microsoft EntraID (Azure)

Hardware troubleshooting

Network support installation

Microsoft Windows 10/11

MS Office 2016 and O365

Desktop security components

Voice-over-IP telephony solutions

ITIL-aligned environment experience

Tools

IT Service Management tools

Job description

A national charity is looking for a Service Desk Support Analyst to provide 1st and 2nd line support to approximately 1200 staff across the UK. The role requires obtaining SC security clearance and offers hybrid working options. You will be responsible for managing and resolving tickets in a high-volume environment, ensuring excellent customer service. Benefits include competitive salary and various rewards like pension and annual leave.