Service Desk Analyst

Trades Workforce Solutions; United Kingdom; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer. This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment. You'll be responsible for troubleshooting issues with tools such as Office365, Windows, and SharePoint while working collaboratively in a small team. The right attitude and strong communication skills are essential for success in this position.

Benefits

Pension

Healthcare

Benefits

Qualifications

• Experience within a 1st/2nd line role.
• Experience troubleshooting issues across Office 365, SharePoint, Teams, Azure AD.
• Experience with Windows.

Responsibilities

• Work in a small team providing technical support.
• Communicate effectively with clients regarding IT issues.
• Help troubleshoot and resolve technical problems.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Organisation skills

Tools

Office365

Windows

SharePoint

Azure AD

Teams

Exchange

Job description

Job Summary

1st / 2ndLine Engineer

£30,000 - £35,000

Pension, Healthcare, benefits

Hertfordshire - with working from home

An established client of ours based in Hertfordshire are looking to hire a 1st/2nd Line Engineer.

This 1st/2nd Line Engineer role would be ideal for someone who is happy to work in a small team.

A key thing the Manager will look for is the right attitude, someone who is passionate about IT, enjoys working in a team environment and providing a high level of customer service.

It is important in this 1st/2nd Line Engineer role that you have experience covering a variety of tools like Office365, Windows, SharePoint, OneDrive, Azure AD, Exchange, Teams etc.

You should also have great communication skills, organisation skills, multitasking & problem-solving skills & have a desire to learn.

Qualifications

• Experience within a 1st/2nd line role.
• Experience working and troubleshooting issues across Office 365, SharePoint, Teams Azure AD.
• Experience with Windows.
• If you would like to know more, please do get in touch.

Additional Information

Unfortunately, this company is unable to provide sponsorship

Keywords

• 1st line
• 2nd line
• Support
• Service Desk
• Help Desk
• Office365
• Windows
• SharePoint
• OneDrive Azure AD
• Exchange
• troubleshooting
• Azure AD