Service Desk Analyst - SC-Cleared IT Support

Carbon 60; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in Portsmouth is seeking a dedicated Service Desk Analyst to provide first-line support in a secure IT environment. The ideal candidate will hold an ITIL Foundation certification and have experience in IT support or technical roles. This role involves logging incidents, prioritizing requests, and contributing to service improvements, ensuring high-quality customer service. An excellent opportunity for career growth is offered within a structured IT service environment.

Qualifications

• ITIL 4 Foundation certification is required.
• Experience in a customer-facing technical support role.
• Strong understanding of ITIL processes.

Responsibilities

• Provide first-line technical support to users.
• Log and prioritise incidents and service requests.
• Maintain accurate records of all service interactions.

Skills

ITIL Foundation

Customer service skills

Problem-solving skills

Experience in IT support

Tools

Jira Service Management

Confluence

Job description

A technology solutions provider in Portsmouth is seeking a dedicated Service Desk Analyst to provide first-line support in a secure IT environment. The ideal candidate will hold an ITIL Foundation certification and have experience in IT support or technical roles. This role involves logging incidents, prioritizing requests, and contributing to service improvements, ensuring high-quality customer service. An excellent opportunity for career growth is offered within a structured IT service environment.