Junior Service Desk Analyst

Rentco Transport Equipment Rentals; High Wycombe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing ICT company in High Wycombe is seeking a motivated Junior Service Desk Analyst to provide first-level technical support. Ideal for entry-level candidates eager to start a career in IT support, this role requires strong communication and customer service skills. You will handle technical queries, assist with user account management, and contribute to team initiatives in a supportive environment that values growth and learning.

Benefits

Supportive team environment

Opportunities for training and professional development

Exposure to a wide range of technologies

Inclusive workplace culture

Qualifications

• Genuine interest in developing a career in IT support.
• Ability to work effectively in a fast-paced environment.
• Ability to follow processes and work collaboratively.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to hardware, software, mobile devices, and network connectivity.
• Assist with user account administration such as onboarding and password resets.

Skills

Strong communication skills

Customer service skills

Problem-solving mindset

Attention to detail

Ability to learn quickly

Team collaboration

Education

Relevant IT qualification (completed or in progress)

Tools

Windows operating systems

Microsoft 365

Job description

Rentco Transport Equipment Rentals – High Wycombe WA

About the Role

We are seeking a motivated Junior Service Desk Analyst to join our growing ICT team. This entry-level position is ideal for someone looking to develop a long-term career in IT support. You will be the first point of contact for technical queries across the business, providing timely, professional assistance to internal users and helping maintain a high standard of service delivery.

Key Responsibilities

• Provide first-level technical support via phone, email, and ticketing system
• Troubleshoot and resolve issues related to hardware, software, mobile devices, and network connectivity
• Escalate complex incidents to senior team members or relevant support teams
• Assist with user account administration (e.g., onboarding/offboarding, password resets, access requests)
• Maintain accurate and detailed documentation within the service desk system
• Support the deployment, configuration, and maintenance of desktop and laptop equipment
• Follow established IT policies, procedures, and service levels
• Contribute to continuous improvement initiatives and team knowledge base articles

About You

• Genuine interest in developing a career in IT support
• Strong communication and customer service skills
• Ability to learn quickly and work effectively in a fast-paced environment
• Problem‑solving mindset with attention to detail
• Ability to follow processes and work collaboratively within a team
• Basic understanding of Windows operating systems, Microsoft 365, and general IT concepts
• Relevant IT qualification (completed or in progress) is desirable but not essential

Why Join Us?

• Supportive team environment with opportunities for training and professional development
• Exposure to a wide range of technologies and real‑world IT issues
• Stable industry and long‑term career pathway
• Inclusive workplace culture that values growth, initiative, and reliability

How to Apply

Submit your resume and a brief cover letter outlining your interest in the role. We welcome applications from candidates at the beginning of their IT career who are eager to learn, grow, and contribute to the team.