Service Desk Analyst - SC-Cleared IT Support

Carbon60; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

An IT services company in Portsmouth is seeking a Service Desk Analyst to provide first-line technical support in a secure MOD environment. The ideal candidate will have experience in IT support, excellent communication skills, and knowledge of ITIL processes. Responsibilities include logging incidents, resolving issues, and contributing to service improvements. This role offers an excellent opportunity for career growth within a modern IT service environment.

Qualifications

• Experience in an IT support or customer-facing technical role.
• Working knowledge of ITIL processes (Incident, Request, Service Desk).
• Strong problem-solving and triage ability.

Responsibilities

• Act as the first point of contact for users, providing high-quality support.
• Log, prioritise, and categorise incidents and requests using Jira.
• Maintain accurate records of all interactions.

Skills

Customer support

Technical troubleshooting

ITIL processes

Communication skills

Problem-solving

Education

ITIL 4 Foundation

Tools

Jira Service Management

Confluence

Job description

An IT services company in Portsmouth is seeking a Service Desk Analyst to provide first-line technical support in a secure MOD environment. The ideal candidate will have experience in IT support, excellent communication skills, and knowledge of ITIL processes. Responsibilities include logging incidents, resolving issues, and contributing to service improvements. This role offers an excellent opportunity for career growth within a modern IT service environment.