Service Desk Analyst à Grande-Bretagne

Northern Trust is a Fortune 500 financial institution with a long history of service, expertise, and integrity. We are seeking a visionary Capability Business Architect to join the Global Payments & Liquidity team. The role translates strategic intent into executable business capabilities, ensuring our payment and liquidity operations are future-ready, resilient, and aligned with enterprise goals. You will act as a strategic connector between high-level business strategy and operational delivery, defining and evolving business capabilities, design target operating models, and guiding transformation initiatives that enhance our global financial infrastructure.

• Strategic Alignment & Capability Design
  • Partner with senior leaders to shape the strategic roadmap for global payments and liquidity.
  • Define and evolve business capabilities, ensuring alignment with enterprise architecture and business goals.
  • Develop target operating models and business architecture blueprints that guide transformation and delivery.
• Architecture Development & Delivery Enablement
  • Translate strategic objectives into actionable business models, process flows, and capability maps.
  • Collaborate with delivery teams to ensure architectural designs are implemented effectively and sustainably.
  • Provide architectural oversight across programmes to ensure consistency, scalability, and compliance.
• Stakeholder Engagement & Facilitation
  • Engage with cross-functional teams including Finance, Treasury, Technology, Risk, and Compliance.
  • Facilitate workshops, design sessions, and governance forums to align stakeholders and drive consensus.
• Process & Performance Optimisation
  • Analyse current-state processes and systems to identify gaps, inefficiencies, and improvement opportunities.
  • Support the development of KPIs and metrics to measure business architecture performance and value delivery.
• Risk & Regulatory Compliance
  • Ensure architectural designs adhere to global regulatory standards.
  • Identify and mitigate risks associated with payment and liquidity operations.

• Bachelor's degree in Business, Finance, Information Systems, or related field (Master's degree preferred).
• Extensive experience in business architecture within financial services, ideally in payments and liquidity.
• Strong understanding of payment ecosystems, liquidity platforms, and treasury operations.
• Experience with capability modelling, business process design, and transformation delivery.

• Strategic thinker with the ability to connect vision to execution.
• Strong analytical and problem-solving skills.
• Excellent communication, facilitation, and stakeholder management.
• Comfortable navigating complex environments and driving change.
• Detail-oriented with a focus on delivering high-quality outcomes.

• Shape the future of global financial operations in a strategic role.
• Work in a collaborative, innovative, and inclusive environment.
• Access to professional development and career growth opportunities.
• Competitive compensation and benefits package.

As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability support exploration of new ideas. Movement within the organization is encouraged, senior leaders are accessible, and the company is committed to serving communities. Join a workplace with a greater purpose. We invite you to share how your interests and experience could fit with one of the world’s most admired and sustainable companies. Build your career with us and apply today. #MadeForGreater

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.