Estimates and Helpdesk Administrator

CC Cousins; Rochester; On-site; GBP 26,000; Full time

Job summary

A leading Facilities Maintenance provider in Rochester is looking for a proactive Estimates and Helpdesk Administrator to join their team. The role involves supporting both Helpdesk and Estimates departments, managing client interactions, and preparing quotations. The ideal candidate will be highly organized with strong communication skills. This full-time position offers a salary of £25,500, with further reviews after the probation period.

Qualifications

• Proactive and highly organized individual.
• Strong communication skills for client interactions.
• Ability to manage and log jobs efficiently.

Responsibilities

• Act as the first point of contact for clients and subcontractors.
• Manage calls and log jobs efficiently.
• Prepare quotations and assist in project completion.

Job description

Estimates and Helpdesk Administrator

Location : Rochester (Office Based)

Salary : £25,500 (Salary review upon completion of probation)

Hours : MondayFriday, 8am5pm (40 hours)

On-Call Rota : 1 in 4 (£30 retainer / £10 per call)

Start Date : Immediate

Company : CC Cousins

Job Type : Full-Time

About Us

CC Cousins is a leading Facilities Maintenance provider to the commercial and retail sectors. Our clients include CBRE, Avison Young, Rontec and The Royal Parks. We handle a wide range of servicesfrom groundworks, plumbing, electrical and roofing, to carpentry, flooring, small works, and larger project delivery.

We pride ourselves on traditional values, exceptional customer service, and delivering high-quality work every time.

The Role

We are seeking a proactive and highly organised Estimates and Helpdesk Administrator to join our busy office in Rochester. This varied role supports both our Helpdesk and Estimates departments, ensuring a smooth client journey from initial enquiry and quotation through to completion of works.

You will act as the first point of contact for clients, surveyors, and subcontractors, managing calls, logging jobs, preparing quotations, and assisting in the co...