Helpdesk Team Leader - Omni-Channel Support

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A leading investment platform in Bristol is seeking a Helpdesk Team Leader responsible for leading a team of customer service advisors. You will drive exceptional client service to support 1.8 million clients, ensuring efficiency and adherence to service delivery targets. Ideal candidates will possess team leader experience in customer service settings, complemented by strong analytical and problem-solving skills. This role provides opportunities for professional development and includes a range of employee perks like hybrid working options and a discretionary annual bonus.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11%

Private medical insurance

Gym memberships

In-house cafe and barista

Paid volunteering days

Qualifications

• Team Leader experience in customer service or contact centre environments.
• Proven experience managing teams to drive positive outcomes.
• Strong analytical skills to implement innovative solutions.

Responsibilities

• Lead and motivate a team of customer service advisors.
• Ensure service delivery targets are met.
• Design processes focusing on risk management.

Skills

Approachable

Flexible

Collaborative

Problem-solving skills

Job description

A leading investment platform in Bristol is seeking a Helpdesk Team Leader responsible for leading a team of customer service advisors. You will drive exceptional client service to support 1.8 million clients, ensuring efficiency and adherence to service delivery targets. Ideal candidates will possess team leader experience in customer service settings, complemented by strong analytical and problem-solving skills. This role provides opportunities for professional development and includes a range of employee perks like hybrid working options and a discretionary annual bonus.