Helpdesk Team Leader - Hybrid Role, Lead & Elevate Support

Hargreaves Lansdown Asset Management Limited; Bristol; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading investment platform based in Bristol is seeking a Team Leader for their Helpdesk. You will lead a team of customer service advisors, ensuring exceptional service for over 1.8 million clients. Responsibilities include coaching the team, managing performance, and driving service delivery efficiency. The role offers a competitive salary of £32k - £35k plus an annual bonus, along with multiple employee benefits. This is a great opportunity for someone with team leadership experience in customer service.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11%

Private medical insurance

Gym memberships

Employee Assistance Programme

Qualifications

• Experience as a Team Leader in customer service or contact centers.
• Proven ability to manage teams and drive positive outcomes.
• Strong communication and engagement skills.

Responsibilities

• Lead and motivate a team of customer service advisors.
• Ensure service delivery targets are met.
• Design processes focusing on risk management.

Skills

Approachable and collaborative

Customer service experience

Team leadership

Strong analytical skills

Effective performance management

Job description

A leading investment platform based in Bristol is seeking a Team Leader for their Helpdesk. You will lead a team of customer service advisors, ensuring exceptional service for over 1.8 million clients. Responsibilities include coaching the team, managing performance, and driving service delivery efficiency. The role offers a competitive salary of £32k - £35k plus an annual bonus, along with multiple employee benefits. This is a great opportunity for someone with team leadership experience in customer service.