Hybrid Licensing Admin & Frontline Support Officer

Kirklees Metropolitan Council; West Yorkshire; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

A local government council is seeking a Business Support Officer to assist in licensing operations. The role involves handling customer queries related to various licensing applications and providing administrative support in a busy environment. Candidates must demonstrate strong IT skills, proficiency in Microsoft Office, and the ability to manage sensitive information confidentially. The position may require working flexibly in the office and from home after initial training, ensuring excellent customer service delivery and support to the licensing team.

Qualifications

• Good IT skills and familiar with various computer packages, especially Microsoft Office.
• Demonstrated business and administration skills to NVQ Level 3.

Responsibilities

• Communicate licensing policies and procedures to customers.
• Provide technical and administrative support in a busy environment.
• Process payments and follow council procedures for accounting.
• Work collaboratively to ensure high-quality support.

Skills

Customer service skills

IT skills

Proficiency in Microsoft Office

Multi-tasking ability

Communication skills

Education

Business and administration skills to NVQ Level 3

Tools

Computer packages (Microsoft Office)

Job description

A local government council is seeking a Business Support Officer to assist in licensing operations. The role involves handling customer queries related to various licensing applications and providing administrative support in a busy environment. Candidates must demonstrate strong IT skills, proficiency in Microsoft Office, and the ability to manage sensitive information confidentially. The position may require working flexibly in the office and from home after initial training, ensuring excellent customer service delivery and support to the licensing team.