Service Client jobs in United Kingdom

Job post summary

Pay: £50,000.00-£70,000.00 per year

About Prime Time Boilers
This Boiler company have been the go-to boiler guys since 2010, we are a multi-award winning business that is customer-centric and team-orientated. When working with this Boiler company as a full-time gas breakdown engineer, you will experience a collaborative, engaging, and motivating environment that is packed full of financial incentives.
Along with the points mentioned above, our logistics team will also take care of all customer communication on your behalf, enabling you to focus on your workmanship, punctuality, and customer service.
Our client prides itself on providing an excellent customer experience from start to finish, and this is further reinforced through our 1000's of reviews on Trustpilot (rated 4.8/5), Google (rated 4.7/5) and Checkatrade (rated 10/10). If you are an individual that put's the customer at the forefront of everything that you do, then we would love to hear from you.

• Diagnosing and repairing boiler breakdowns efficiently across our full coverage area.
• Completing remedial work on existing installations to uphold quality standards.
• Providing yearly boiler servicing for our clients.
• Applying electrical knowledge, including fault-finding on 230v controls, wiring heating systems from scratch, and working with smart systems like Hive.
• Effectively diagnosing and resolving system circulation issues.
• Replacing 2/3 port valves, pumps, and occasionally TRVs, with a preference for using techniques such as system bungs or depressurization over full drain downs when appropriate.
• Delivering excellent customer service, ensuring satisfaction at every interaction.
• Driving extensively between appointments, with route support provided by our logistics team.
• Upselling additional services and works to customers with commission opportunities.

This role requires a skilled, organised, and customer-focused individual with a passion for problem-solving and a proactive approach to challenges. Join a team that values expertise and rewards dedication!

• A valid and up-to-date Gas Safe registration card.
• Minimum of 5 years of experience handling boiler breakdowns.
• A full UK driving license with no more than 6 penalty points.
• Punctuality, strong organisational skills, and keen attention to detail.
• Exceptional communication skills, a professional appearance, self-motivation, and a positive attitude.

• Customer service incentive program
• Free company van
• Free company fuel card
• Free iPhone and uniform
• Stable monthly salary (we have been in the industry for 14 years)
• Office and field support available whenever you need assistance
• Opportunity to upsell to customers and earn commission

Job Type: Full-time

• Company events
• Referral programme

• If you have installed a vertical flue through a loft and builders have boxed this in, what would you be looking for under building regulations part J? If they are not there, how would you categorise the flue installation according to IGEM/G11 until rectified?
• Can you give us the times and pressure for a tightness test on a low-pressure domestic meter?
• Do you have a full UK driving license with no more than 6 penalty points?
• We require a fitter to have experience with electrics, are you familiar with installing Hive and Tado Thermostats?

Work Location: On the road