Aftersales Manager – Lead Service Teams & Client Experience

Group 1 Automotive; Lincoln; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive retailer in Lincoln is seeking an experienced Aftersales Manager. You will manage teams and ensure outstanding customer service in the aftersales department. The ideal candidate has a solid background in the automotive industry, strong communication and organizational skills, and the ability to motivate a diverse team. This role offers competitive benefits including generous leave, flexible working options, and continuous professional development opportunities.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Wellbeing support

Paid volunteering day

Training and development opportunities

Qualifications

• Previous experience in the automotive industry.
• Comprehensive knowledge of the motor trade.
• Ability to influence and motivate a team.

Responsibilities

• Manage the aftersales teams including parts, vehicle technicians, and service advisors.
• Coach and motivate the teams.
• Monitor performances against agreed targets and budgets.

Skills

Communication skills

Organisational skills

Team management

Motivation skills

Job description

A leading automotive retailer in Lincoln is seeking an experienced Aftersales Manager. You will manage teams and ensure outstanding customer service in the aftersales department. The ideal candidate has a solid background in the automotive industry, strong communication and organizational skills, and the ability to motivate a diverse team. This role offers competitive benefits including generous leave, flexible working options, and continuous professional development opportunities.