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Veterinary Receptionist
Job summary
A prominent veterinary service provider in Walton-On-Thames is seeking a Veterinary Receptionist to deliver exceptional client service and care for pets. The role involves managing client relations and coordinating practice routines while fostering a welcoming atmosphere. Candidates should possess strong communication skills and a passion for service. Benefits include discounts at various company services and in-house career development opportunities. This is a full-time position with a requirement of 40 hours per week, including 1 in 4 Saturdays.
Benefits
Qualifications
- Ability to manage client payments and future bookings effectively.
- Friendly and welcoming demeanor towards clients and their pets.
- Capability to remain calm and attentive in various situations.
Responsibilities
- Provide exceptional service to clients and care for their pets.
- Build strong relationships with clients and the practice team.
- Coordinate day-to-day practice routines using an online booking system.
- Support a welcoming atmosphere amongst colleagues.
Skills
Veterinary Receptionist - Walton-On-Thames • Walton-on-Thames, Surrey, United Kingdom
- Your focus is to provide an exceptional service to clients and the best care possible to their pets, acting as a link between clients and the clinical team.
- Build strong relationships with clients, their pets and the practice team to support success.
- Deliver great client service during visits to ensure client satisfaction and encourage return visits.
- Greet clients and offer support, guidance and expertise; manage payments and future bookings confidently.
- Coordinate the smooth running of day-to-day practice routines using the online booking system; computer literacy is a must.
- This role is full time, 40 hours per week, including 1 in 4 Saturdays with a day off in lieu.
- Be the friendly and welcoming face for clients and their pets.
- Keep up to speed with practice services and available additional services to provide guidance.
- Remain calm, attentive and focused on clients’ needs; bring enthusiasm and drive to the role.
- Receptionist experience is preferred but not essential.
Your passion for service is matched with your love of pets.
- Handle various situations, from comforting clients after difficult news to sharing in the joy of a puppy’s first vet visit.
- Contribute to a welcoming and friendly atmosphere with colleagues.
In short, you like to be busy, enjoy helping people and their pets, and strive to make a difference.
Benefits include a 20% discount at the Vet Group, Pets at Home and the Groom Room; access to discounts and cashbacks; in-house career development opportunities; pension and holiday allowance.
Location: KT12 2SS
We encourage diversity and celebrate difference, and value people from all walks of life.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.