Service Client jobs in United Kingdom

We are seeking a proactive Fleet Valeting Supervisor to lead and manage our team of valeters in maintaining high standards of cleanliness and presentation for a large fleet of vehicles. The role involves overseeing daily operations, ensuring compliance with safety protocols, and driving efficiency to meet service deadlines while upholding quality standards.

To be throgh and pay attention to detail

2 years minimum leadership experience.

• Lead, schedule, and allocate daily/weekly tasks to valeting staff to ensure optimal coverage for fleet requirements.
• Recruit, train, and onboard new valeters on professional techniques, safety protocols, and quality standards.
• Conduct regular one-to-ones, performance reviews, and team huddles to provide feedback, resolve issues, and motivate the team.
• Manage staff attendance, holidays, and sick leave to maintain consistent service delivery.

• Perform rigorous pre- and post-valet inspections of all vehicles (interior and exterior) to ensure compliance with company and client specifications.
• Define and communicate clear quality benchmarks (e.g., sanitized touchpoints, streak free glass, polished bodywork, clean undercarriages).
• Address any quality shortfalls immediately, retrain staff where needed, and implement corrective actions to prevent recurrence.

• Liaise with fleet managers or client contacts to prioritize vehicles based on usage, deadlines, or special requests (e.g., event vehicles, client visits).
• Plan and optimize workflow to minimize turnaround time while maintaining quality - including coordinating vehicle movement within the valeting site.
• Maintain accurate records of valeted vehicles, service times, and work completed for reporting and billing purposes.

• Enforce strict adherence to health and safety regulations (including COSHH for chemical handling, manual handling guidelines, and PPE requirements).
• Conduct regular risk assessments of the valeting site, equipment, and processes to identify and mitigate hazards.
• Ensure all cleaning equipment (pressure washers, vacuums, polishers) is maintained, tested, and used correctly to prevent accidents.

• Monitor inventory of cleaning supplies, tools, and PPE; place orders in advance to avoid stockouts and negotiate with suppliers for cost effective deals.
• Control operational costs by minimizing waste of supplies, optimizing staff hours, and identifying opportunities to reduce energy use.
• Report on budget performance and cost saving initiatives to senior management.

• Act as the primary point of contact for fleet clients, responding to queries, addressing complaints, and providing updates on service progress.
• Gather client feedback to identify areas for improvement and ensure ongoing satisfaction with valeting services.
• Collaborate with clients to adapt valeting standards or schedules to meet changing needs.

• FREE Company Uniform
• FREE Business Travel
• Flexible Hours

• Holding a valid UK full driving licence

3 year minimum experience in finance. 2 years minimum leadership experience.

Your contract will be a yearly one.

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