Senior Management jobs in United Kingdom

EMEA and UK CCO team is in charge of supporting the analysis and monitoring of client relationships, of implementing a structured approach of client management and of relationships maintenance, and of continuously improving the client engagement framework.

• Enhance our support to Business lines & Hubs
• Improve customer experience
• contribute to business development

The candidate will play an integral role in the build-up of the Client Office function in EMEA. Collaborating with both internal and external data teams, Coverage bankers, salespersons and product specialists, the candidate will have the opportunity to perform a variety of functions and contribute to the development of a growing platform.

• Understanding our client base across businesses, mapping our relationships, and assessing client profitability and potential.
• Developing a selective approach of our client and optimizing resources allocations, by adopting a client / product neutral view.
• Helping to expand our client base in a coordinated fashion and maximizing our coverage / product penetration (definition of commercial / client action plans with businesses, account reviews, identification of cross sell opportunities, etc.).
• Working together with Top management, Coverage and Business Lines to support the business and client strategy. Delivery of results, presentations, follow-up with the actions.

• Manage in strong coordination with Business Lines & Coverage Voice of Client (VOC) campaign with CIB Clients (Corporates, Insurers, AM / HF, Banks) measuring client experience & needs to identify concrete benchmark insights from the client as well as concrete actions to monitor (pain points & business opportunities).
• Record and monitor all relevant action plans coming from VOC, or other topics (e.g. complaints, FO / Client request, process improvement) in Nat1 & perform regular follow-up action plan with all relevant CIB stakeholders to ensure completion in due date.
• Ensure alignment with all CRM procedure defined by Head Office.
• Work closely with GM Sales on business development with AMs to guarantee the “Ready to Trade” status on funds in line with FO needs / requests.
• Have a 360° view of the funds onboarding process of your portfolio and play a facilitating role with all stakeholders to ensure a fast and coordinated smooth process.
• Contribute and support, when relevant, the CIB Customer Complaints Global Process Owner to ensure the proper execution of the framework.
• Create a trustful relationship with CIB business lines stakeholders and the COO CIB CRM community (CRM Operations) participating in relevant touchpoints with CRM Ops / CRM CCO.
• Contribute to the digitalization of CRM processes to facilitate the monitoring of KPIs on a day-to-day basis.

Accompany the business in its development. The role could include the delivery of ad-hoc presentations about clients (profitability, strategy, etc…).

• Master’s degree in Finance, Economics or equivalent.
• Working practice within a Corporate and Investment Banking environment.
• Solid leadership ability, with good employee motivation skills.
• Sound understanding of one or more Business Lines (Global Markets, IB, Coverage, Real Assets Finance, Global trade), the product suite and client typologies.
• Strategic thinker and open minded, capacity to think out of the box to identify new opportunities.
• Strong ability to work collaboratively with business lines and support functions executives, across functions and geographies.
• Communicate clearly and effectively, both orally and in written form, and capacity to adapt his / her communication to various audiences and levels in the organization.
• Organizational and time management skills, with a proven ability to prioritize competing demands. Comfortable working in "project" mode.
• Ability to manipulate data, interpret numbers and deliver relevant messages in a succinct fashion for senior management.
• Advanced skills in Excel, PowerPoint knowledge of CRM (Salesforce), Business Intelligence (PowerBi, Business Objects, Qlik, Tableau) solutions and data providers (IQ, Dealogic) is a plus.
• Excellent interpersonal and listening skills.
• Sense of accountability and ownership.
• Demonstrates a proactive approach to project ownership by taking initiative, anticipating challenges, and driving solutions to ensure successful outcomes.
• Comfortable working independently.