Department Manager Menswear – Luxury Fashion Brand

MODE SEARCH Ltd.; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global luxury fashion retailer in London is seeking a dynamic Department Manager to lead their dedicated team. This full-time, on-site role requires proven leadership in retail, with a strong focus on sales and customer service. Candidates must have experience in fashion or luxury retail management, along with exceptional communication skills and a proactive approach to meet performance targets. The successful applicant will ensure a high standard of visual merchandising and contribute to an inclusive work culture.

Qualifications

• Proven experience in leadership and team management within retail.
• Strong background in retail sales and customer loyalty development.
• Previous management experience in fashion or luxury retail essential.
• Excellent communication and interpersonal skills required.
• Organisational skills to manage a fast-paced retail environment.
• Experience in visual merchandising and inventory management.
• Ability to analyse data and support commercial decisions.
• Hands-on approach with a focus on achieving sales results.

Responsibilities

• Oversee daily operations and performance of store department.
• Drive sales and exceed targets while delivering exceptional customer experience.
• Train and onboard new team members while leading the department.
• Maintain high standards of merchandising and store presentation.
• Support stock management and inventory audits.

Skills

Leadership and team management

Retail sales experience

Customer service

Communication skills

Organisational skills

Visual merchandising

Analytical mindset

Job description

Mode Search is delighted to be supporting a global luxury fashion and lifestyle group with this search. With a long-established heritage, the company is renowned for its timeless design, craftsmanship, and international presence across multiple product categories, including fashion, accessories, lifestyle, and hospitality.

This role is based in London. The position is full-time, working on-site within the retail store environment.

The Role

• Oversee the daily operations and performance of a specific department within the store.
• Drive department sales, ensuring targets are met and exceeded.
• Deliver an exceptional customer experience at all touchpoints (pre-sale, in-sale, after-sale), building long-term client relationships.
• Demonstrate strong product knowledge within the department and share this expertise with both customers and the team.
• Analyse sales and performance data to identify trends and opportunities, presenting recommendations to senior management.
• Maintain high standards of visual merchandising, including product placement, signage, pricing, and overall store presentation.
• Support the recruitment, onboarding, and training of new team members.
• Lead, coach, and motivate the department team, ensuring consistent delivery of outstanding customer service and sales results.
• Foster an inclusive and collaborative work culture, resolving team concerns constructively.
• Ensure compliance with company policies, including health & safety, HR, loss prevention, and cash management.
• Support operational needs such as stock management, replenishment, inventory audits, and store coverage.
• Assist with administrative tasks such as reporting, vendor records, and HR documentation.

Requirements

• Proven leadership and team management skills, with experience motivating and developing diverse teams.
• Strong background in retail sales and customer service, with the ability to nurture customer loyalty.
• Previous retail management experience, ideally as a Department Manager or similar role within fashion or luxury retail.
• Strong communication and interpersonal skills, with a collaborative and empathetic approach.
• Excellent organisational skills and the ability to work effectively in a fast-paced environment.
• Experience with visual merchandising and inventory management.
• Analytical mindset with the ability to interpret data and make informed, commercial decisions.
• A proactive, hands-on attitude with a focus on achieving results.

To apply, please send your CV to [e-mail] or click the apply button.

Please note: due to high volumes of interest, only shortlisted candidates will be contacted.