Logistics Planner

Thames Water Utilities Limited; Reading; On-site; GBP 34,000 - 40,000; Full time

Job summary

A water utility company is seeking a Logistics Desk Planner in Reading to manage the scheduling and dispatch of logistics operations. The ideal candidate will thrive in fast-paced environments, providing outstanding customer service. Responsibilities include ensuring compliance and productivity in line with operational demands. It's a permanent role offering a salary of up to £40,000, with great benefits such as 26 days of holiday, a contributory pension, and personal medical assessments.

Benefits

26 days holiday per year

Contributory pension

Personal Medical Assessments

Wider benefits scheme

Qualifications

• Experience of working under pressure in fast-paced environments.
• Passion for providing excellent customer service.
• Fully competent at using appropriate IT systems.

Responsibilities

• Facilitate work progress and completion according to required time frames.
• Deliver highest levels of customer service.
• Responsible for the allocation of equipment and services.

Skills

Understanding of Work Management Processes and Systems

Competent in Company IT systems and Office software

Ability to work under pressure

Excellent customer service skills

Organizational skills

Attention to detail

Strong IT skills in Microsoft Office

Experience with SAP

Job description

Job title Logistics Planner Ref 43605 Division Asset Operations & Capital Delivery Location Reading - Kemble Court - RG2 6AD Contract type Permanent Full/Part-time Full-time Hours 12-hour shift pattern Salary Offering up to £40,000 per annum, depending on experience and skills Job grade B Closing date 09/01/2026

A Logistics Desk Planner is responsible for the scheduling, dispatch and completion of Logistics Management Centre (LMC/LOCC) activities, which include tankering and hire equipment for both clean and waste wholesale operations. The LMC team will deliver the highest levels of customer service, applying trust, ease and care to ensure a first-class customer experience for both our internal and external customers.

A shift pattern in line with the current team (12-hour shift of 6:30 to 6:30 shift pattern is 4 days, 4 off, 3 nights, 7 off 3 days, 4 off 4 nights, 13 off shift starts on a Friday day shift).

What you will be doing as a Logistics Desk Planner

Your role will form part of the LMC (Logistics Management Centre), which is the in-house centre of excellence for the complex and diverse logistics functions within the company. You will be working within a unique cross-functional team, which balances operational demand and strategic thinking, so you will be able to influence decisions at different levels up to senior management and help shape what we do every day and in the future.

This is a great opportunity for the right person to progress within the business, and especially at a time when they are growing and expanding the LMC.

• Facilitating work progress and completion according to required time frames, ensuring service is delivered in a consistent and compliant manner that is cost-effective, maximises productivity and is in accordance with Thames and external contractual requirements.
• All work sent to contractors must be fully compliant with all traffic management legislation to avoid fixed penalty notices and reduce permit costs.
• Deliver the highest levels of customer service, enhancing customer experience in line with the customer experience statement – Trust, Easy, Care model.
• Support operational events and pollution incidents as required.
• Responsible for the allocation of equipment and services to the wholesale operations to enable remedial intervention to help prevent events or as an enabler to allow for proactive work to be completed.
• Will be required to assess and investigate issues to ensure the right equipment is issued on time and to specification.

Location – Your base would be Kemble Court, Reading. Some travel across the Thames Valley area may be required.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• An understanding of Work Management Processes and Systems is preferred.
• Fully competent at using the appropriate Company IT systems and Office software.
• Experience of working under pressure in fast-paced environments, meeting demanding targets.
• Passionate about providing excellent customer service and can engage with internal and external stakeholders.
• Being organised and understanding work management processes and systems is preferred.
• Excellent attention to detail and have strong IT skills in Microsoft Office and, ideally, SAP.

What’s in it for you?

• Offering up to £40,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2 employee contribution.
• Personal Medical Assessments – open to all once a year.
• Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.