Sales Executive jobs in United Kingdom

The Swatch story is a revolution in the watch world. In 1983, an affordable Swiss-made plastic watch transformed the market. It became a language that spoke from the heart without words. Swatch offers a strong and expanding retail network within the world\'s largest watchmaking group, for one of the world\'s most popular brands.

Swatch is looking for a 20 hour Retail Sales Advisor to join our Edinburgh Store on a fixed-term basis until 31 January 2026, with potential to go permanent. The key purpose is to provide service to customers, promote Swatch products and meet sales targets.

• Greet and serve all customers, providing friendly service and delivering a full and memorable experience.
• Be familiar with the product range, past and present, so that customers can receive detailed information as needed.
• Have good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the store.

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hotspots.
• Follow company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Handling of cash, credit cards and international currency.

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both important.
• Health and safety awareness.
• Good visual merchandising standards.

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself professionally to customers and colleagues, ensuring clear communication.
• Be familiar with international customers\' customs and culture.

• Attend regular training days.
• Take responsibility, be self-motivated and proactive, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to customers.

• Undertake all duties and responsibilities within the remit of the post under the direction of your line manager.

Note: The following are essential and preferred qualifications and attributes for the role.

• Positive and outgoing with the ability to naturally converse with customers.
• Passionate about providing exceptional customer service, with a strong desire to understand and exceed customer needs/expectations.
• Adaptable with the ability to build strong working relationships within small teams.
• Excited to learn about Swatch products and gain a technical understanding of our ranges.

• Experience in retail and/or fashion accessories.
• Willingness to accommodate shifts, longer trading hours, and staying late for events.
• Experience dealing with international customers.
• Ability to communicate in multiple languages.
• Commercial focus with a desire to exceed KPIs.

Kevin Charles