Retail Sales Advisor Edinburgh PT 20 Hours FTC

SWATCH GROUP; City of Edinburgh; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading watch manufacturer is looking for a Retail Sales Advisor for their Edinburgh store. This role involves providing excellent customer service and promoting products. Candidates should be personable, adaptable, and passionate about the brand. Experience in retail is a plus. This is a 20-hour fixed-term position with potential to become permanent.

Qualifications

• Positive and outgoing personality, able to converse with customers.
• Passionate about providing exceptional customer service.
• Experience in retail and/or fashion accessories preferred.

Responsibilities

• Greet and serve customers with friendly service.
• Provide detailed product information.
• Contribute to sales targets and deliver exceptional service.

Skills

Customer service

Communication

Adaptability

Product knowledge

Job description

Overview

The Swatch story is a revolution in the watch world. In 1983, an affordable Swiss-made plastic watch transformed the market. It became a language that spoke from the heart without words. Swatch offers a strong and expanding retail network within the world\'s largest watchmaking group, for one of the world\'s most popular brands.

Swatch is looking for a 20 hour Retail Sales Advisor to join our Edinburgh Store on a fixed-term basis until 31 January 2026, with potential to go permanent. The key purpose is to provide service to customers, promote Swatch products and meet sales targets.

Responsibilities

• Greet and serve all customers, providing friendly service and delivering a full and memorable experience.
• Be familiar with the product range, past and present, so that customers can receive detailed information as needed.
• Have good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hotspots.
• Follow company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling and Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Handling of cash, credit cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both important.
• Health and safety awareness.
• Good visual merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself professionally to customers and colleagues, ensuring clear communication.
• Be familiar with international customers\' customs and culture.

Product Knowledge

• Attend regular training days.
• Take responsibility, be self-motivated and proactive, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to customers.

Other

• Undertake all duties and responsibilities within the remit of the post under the direction of your line manager.

Professional requirements

Note: The following are essential and preferred qualifications and attributes for the role.

Essential

• Positive and outgoing with the ability to naturally converse with customers.
• Passionate about providing exceptional customer service, with a strong desire to understand and exceed customer needs/expectations.
• Adaptable with the ability to build strong working relationships within small teams.
• Excited to learn about Swatch products and gain a technical understanding of our ranges.

Preferred

• Experience in retail and/or fashion accessories.
• Willingness to accommodate shifts, longer trading hours, and staying late for events.
• Experience dealing with international customers.
• Ability to communicate in multiple languages.
• Commercial focus with a desire to exceed KPIs.

Contact

Kevin Charles