Retail jobs in United Kingdom
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Member Experience Manager
Job summary
A recruitment agency is seeking a Member Experience Manager in London. In this full-time role, you will lead a front of house team to create exceptional experiences for members and guests in a beautifully designed workspace. Ideal for someone transitioning from hospitality or retail, you will enjoy a people-first culture with opportunities for growth. Key responsibilities include managing operations, developing team skills, and handling member feedback to maintain a professional atmosphere.
Benefits
Qualifications
- Proven experience managing or supervising a team.
- Background in hospitality, retail, or customer-centric environment.
- Strong communication and organisational skills.
Responsibilities
- Lead and develop a high-performing team to deliver outstanding service.
- Manage day-to-day operations across reception and shared spaces.
- Handle member feedback and ensure thoughtful resolutions.
Skills
£35,000 + Benefits
London | Full-time | Permanent
Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything.
As Member Experience Manager, you’ll lead a front of house team to deliver a seamless, high-quality experience for members and guests. You’ll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection.
- Leading and developing a high-performing team to deliver outstanding service
- Managing day to day operations across reception, meeting rooms and shared spaces
- Acting as the go-to person in the absence of the General Manager
- Overseeing stock, amenities and supplier coordination
- Supporting recruitment, onboarding and team development
- Handling member feedback and ensuring swift, thoughtful resolutions
This is an ideal next step for someone looking to transition from a fast-paced, customer-facing industry such as hospitality or retail into a more structured, office-based environment. You’ll enjoy :
- Monday – Friday with regular working hours
- A beautifully designed workspace with wellness-focused perks
- A collaborative, people-first culture that values creativity and initiative
- Opportunities for growth and development in a forward-thinking organisation
- Proven experience managing or supervising a team
- A background in hospitality, retail, coworking or any customer-centric environment
- Strong communication and organisational skills
- A proactive, solutions-focused mindset
- A genuine passion for delivering exceptional service
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.