Customer Experience Advisor

DFS; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sofa retail specialist in the UK is seeking a Customer Experience Advisor in Southampton. You will engage with customers, understand their needs, and guide them to find their perfect sofa. With a focus on teamwork and product knowledge, you'll ensure an exceptional shopping experience. This role offers a wide range of benefits including bonuses, discounts, and professional development opportunities.

Benefits

Retail Bonus Scheme

30% colleague discount

Generous holiday allowance

Enhanced maternity/paternity leave

Access to high street discounts

Discounted Gym memberships

Full comprehensive training

Qualifications

• Natural flair for engaging with customers and thrive in a customer-facing role.
• Confidence to proactively approach customers and understand their needs.
• Dedicated work ethic and a desire for recognition and rewards.

Responsibilities

• Greet customers warmly and engage in a friendly manner.
• Maintain knowledge of DFS products including features and benefits.
• Complete customer orders using an Apple iPad.

Skills

Engaging with customers

Building positive relationships

Attention to detail

Proactive approach

Team collaboration

Job description

Your new role

As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa.

Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.

Are you ready to make yourself at DFS?

What you'll be doing

• Warmly greet customers and engage with them in a friendly and professional manner
• Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa
• Maintain thorough knowledge of DFS products, their features, benefits and cost
• Completing customer orders via an Apple Ipad & completing finance applications
• Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer
• Maintaining customer contact over the phone and by email, and supporting with the administration tasks
• Represent DFS values and those of our brand partners in everything that you do

The role is for you if...

• You have a natural flair for engaging with customers and thrive in a customer facing role
• Youre confident to proactively approach customers and discuss their needs
• Youre able to build positive relationships within the store
• Youre motivated by targets and KPIs
• Youve got a dedicated work ethic and want to be recognised and rewarded for it
• You want to work in a team environment where everyone is welcome and you can have fun
• You have great attention to detail youll be ordering furniture that is handmade to your customers specifications
• You have a willingness to learn and a positive and friendly attitude
• You enjoy being an administration wizz

About DFS

It takes a whole lot of passion to be at the centre of what makes a house feel like home and thats just what we do at DFS. Were the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

We're a market leader in the UK because of one thing : our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills so you can really find your thing.

DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

(All roles are subject to satisfactory references and DBS check)

DFS Benefits

• Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month
• Progression and Development opportunities to grow your skills
• A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
• Generous holiday allowance the time you need to rest and relax and the longer youre with us, the more time youll get! Opportunity to purchase additional holidays each year!
• Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
• Access to a range of high street & online discounts from : Sainsburys, ASOS, Currys PC World, IKEA, John Lewis and more.
• Discounted Gym and Cinema memberships to help you unwind
• Group Pension Scheme
• Group Sharesave Scheme
• Life Assurance & Company Sick Pay
• Full comprehensive training
• Paid days to volunteer each year

Any offer is subject to references & DBS Checks