Member Experience Manager

Tate Recruitment; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A recruitment agency is seeking a Member Experience Manager in London. In this full-time role, you will lead a front of house team to create exceptional experiences for members and guests in a beautifully designed workspace. Ideal for someone transitioning from hospitality or retail, you will enjoy a people-first culture with opportunities for growth. Key responsibilities include managing operations, developing team skills, and handling member feedback to maintain a professional atmosphere.

Benefits

Wellness-focused perks

Opportunities for growth

Collaborative culture

Qualifications

• Proven experience managing or supervising a team.
• Background in hospitality, retail, or customer-centric environment.
• Strong communication and organisational skills.

Responsibilities

• Lead and develop a high-performing team to deliver outstanding service.
• Manage day-to-day operations across reception and shared spaces.
• Handle member feedback and ensure thoughtful resolutions.

Skills

Team management

Communication skills

Organisational skills

Solutions-focused mindset

Job description

Member Experience Manager

£35,000 + Benefits

London | Full-time | Permanent

Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything.

As Member Experience Manager, you’ll lead a front of house team to deliver a seamless, high-quality experience for members and guests. You’ll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection.

What You’ll Be Doing :

• Leading and developing a high-performing team to deliver outstanding service
• Managing day to day operations across reception, meeting rooms and shared spaces
• Acting as the go-to person in the absence of the General Manager
• Overseeing stock, amenities and supplier coordination
• Supporting recruitment, onboarding and team development
• Handling member feedback and ensuring swift, thoughtful resolutions

Why This Role?

This is an ideal next step for someone looking to transition from a fast-paced, customer-facing industry such as hospitality or retail into a more structured, office-based environment. You’ll enjoy :

• Monday – Friday with regular working hours
• A beautifully designed workspace with wellness-focused perks
• A collaborative, people-first culture that values creativity and initiative
• Opportunities for growth and development in a forward-thinking organisation

What We’re Looking For :

• Proven experience managing or supervising a team
• A background in hospitality, retail, coworking or any customer-centric environment
• Strong communication and organisational skills
• A proactive, solutions-focused mindset
• A genuine passion for delivering exceptional service