Retail Assistant jobs in United Arab Emirates

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The company

For more than 40 years, Bonpoint has been dressing our children with savoir-faire and a modern outlook. Luxurious and understated, traditional and modern, artistic and fashionable, with excellent quality and creativity, elegance and humour, Bonpoint, the French fashion house for children is surprising and different.

Unique expertise in the world of luxury goods allows us to produce prestigious products which are dreamt about and shared the world over. Inspired collections for head to toe clothing, specialized fabrication, shops with a family atmosphere, prettily arranged shop windows, meticulous customer service...

Everywhere there is the sense of love of children, quality and beauty.

All career opportunities at Bonpoint are accessible to talents with disabilities. We are committed to providing an inclusive and caring environment, where every employee can reach their full potential and contribute to the excellence of our company.

Post description

Assistant Managers are essential members of the store leadership team who uphold and implement the vision set forth by the Store Manager. The ideal candidate will be expected to take an active role in store operations, customer experience, and employee development.

Commercial Skills

• Review and strategise the business, propose to Store Manager action plans to reach sales and KPIs targets for the store
• Delegate team objectives, including sales and KPI targets, reviewing regularly to keep on staff track
• Review product category sales, identify needs, and liaise regularly with HQ on product availability and have an awareness of local market trends to maximize opportunity.

Team Management

• Support the Store Manager in follow up with every team member on their monthly objectives in order to improve service, sales performance and operational capabilities.
• Conduct team quarterly performance appraisals in the absence of a manager
• Work to consistently create a dynamic environment where the team acts as one and supports each other
• Support the Store Manager in training and coaching, be able to give constructive feedback to each staff member to encourage them to improve
• Create and present the daily and weekly store briefings to inform of targets, motivate team, track performance and identify areas to improve
• Ensure the staff follow company guidelines and correct uniform and grooming standards, be able to address and fix any issues in the absence of a manager

Client Management

• Ensure excellent customer service standards, through the Bonpoint service steps. Implement regular trainings and give feedback to the team to deliver an impeccable client experience
• Be a brand ambassador and build strong relationships with Bonpoint clients. Lead by example for the team by engaging in meaningful client interactions.
• Support the team with managing their client database, review communication and ensure a robust post-purchase system
• Ensure company objectives on CRM are met and developed with the team

Store Operations

• Assist with daily running of the store (restocking of the shop floor, maintenance of display and stock room, stock-taking, etc.)
• Ensure the stock and the backroom are effectively organised
• Receive in and transfer out stock deliveries, including: counting, labelling, organizing into storage
• Inform HQ of any maintenance or repair needs for the store, liaising with local contractors where necessary
• Ensure visual merchandising standards are maintained according to company guidelines

Profile required

Profile

• +2 years' experience in retail management - luxury experience preferred
• English language (written & spoken) a must; French language skills a bonus
• Self-starter, highly motivated and able to work independently of a distance HQ
• Commercial thinking with strong focus on sales and well thought through strategies to ever-improve
• Strong people skills and proven ability to maintain long-term relationships with clients and lead the sales team
• Understanding of current local market trends and ability to pivot to changing business and market needs
• Computer skills to include operation of retail POS system, Word, Excel and email, plus use of phone, Whatsapp for professional client communication

Réf: 46a2d773-9d54-49d5-ab09-b3e149114bf5