Customer Service Executive - Renowned Retailer - Social Team

Office Angels; Leeds; Hybrid; GBP 24,000; Full time

Job summary

A growing luxury retail brand in Leeds is seeking a Customer Service Superstar to join their friendly team. The role involves handling customer inquiries via phone and email, creating respectful experiences, and troubleshooting issues. Ideal candidates will have a professional phone manner, a friendly attitude, and previous customer service experience. This opportunity offers hybrid working after probation, a competitive salary of £24,000, and a supportive team culture.

Benefits

Comprehensive onboarding plan

Supportive team culture

Influence on product decisions

Fantastic location

Qualifications

• Clear and professional phone manner.
• Friendly and positive attitude.
• Previous customer service experience, ideally in both phone and email communication.

Responsibilities

• Handle all incoming phone and email correspondence efficiently.
• Create a personal and respectful experience for each customer.
• Troubleshoot any customer issues regarding orders and assembly guides.
• Keep customers informed at every stage of the process.
• Assist with Trustpilot reviews.

Skills

Clear and professional phone manner

Friendly and positive attitude

Previous customer service experience

Job description

Are you ready to join a growing business as part of a dynamic team? Do you long for weekends off and have a background in hospitality or retail?

We are thrilled to partner with a luxury retailer in Leeds to find a Customer Service Superstar for their ever-growing, friendly team. Our client is driven by ambition and has achieved remarkable success in recent years. They are seeking positive, motivated individuals to join them on their journey. If you are a confident communicator, passionate about people, and eager to be part of an exciting business, this opportunity is not to be missed!

Location: Leeds Dock (outskirts of the city centre), Hybrid Working after probation

Working Hours: 2-week rotation (Week 1: 8am - 4pm, Week 2: 12pm - 8pm)

Start Date: Immediate

Salary: £24K (self-progression scheme available)

What makes this position so special?

• Work in a fantastic location, just a 15-minute walk from the train station
• Feel valued as your opinions influence product decisions
• Benefit from a comprehensive onboarding plan to ensure your success in their team
• Join a business that truly cares about its culture and team wellbeing

Brief Overview of Responsibilities:

• Handle all incoming phone and email correspondence efficiently and effectively
• Create a personal and respectful experience for each customer
• Troubleshoot any customer issues regarding orders and assembly guides
• Keep customers informed at every stage of the process
• Assist with Trustpilot reviews

To be considered for this opportunity, you will have:

• Clear and professional phone manner.
• Friendly and positive attitude.
• Previous customer service experience, ideally in both phone and email communication.

We review applications daily, so keep an eye on your phone and emails as we can't wait to talk to you about this exciting opportunity!

Join our client's friendly, growing team and become an integral part of their success story. Apply now and unleash your potential!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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