Retail Operations Manager

St Lukes Hospice Plymouth; Plymouth; On-site; GBP 41,000; Full time

Job summary

A community-focused charity organization in Plymouth seeks a Retail Operations Manager to oversee retail operations across multiple charity shops. The role requires strong leadership skills, a commercial mindset, and experience in retail operations. You will support cluster managers, drive sales performance, and ensure compliance with guidelines. This is a full-time position offering £40,144 annually, with opportunities for professional development and a positive community impact.

Benefits

Opportunities for professional development

Supportive work environment

Meaningful role contributing to community

Qualifications

• Experience managing multi-site retail operations, preferably in charity retail.
• Strong leadership skills to inspire and support diverse teams.
• Commercially minded with a proven track record of driving sales.
• Excellent communication, organizational, and problem-solving skills.
• Proactive, hands-on approach with willingness to travel.

Responsibilities

• Oversee day-to-day operations across multiple charity shops.
• Lead and support cluster managers, staff, and volunteers.
• Maximise sales and profitability while upholding charitable ethos.
• Analyse performance data and implement strategies for growth.
• Ensure compliance with retail, financial, and health & safety procedures.
• Recruit, train, and develop staff and volunteers.

Skills

Management of multi-site retail operations

Leadership skills

Commercial mindset

Excellent communication

Problem-solving skills

Job description

Hours

Full-Time; 37.5 Per Week

Salary

£40,144 Per Annum

Overview

As Retail Operations Manager, you will report to the Head of Retail and be responsible for the smooth and successful running of our retail estate. You’ll lead Cluster managers, drive sales performance, champion excellent customer service, and ensure each store reflects our values and mission. This is a hands‑on, fast‑paced role suited to someone who thrives on variety and meaningful impact.

Key Responsibilities

• Oversee day-to-day operations across multiple charity shops.
• Lead, motivate, and support cluster managers, staff, and volunteers.
• Maximise sales and profitability while maintaining the organisation’s charitable ethos.
• Analyse performance data and implement strategies for growth.
• Ensure compliance with all retail, financial, and health & safety procedures.
• Support recruitment, training, and development of staff and volunteers.
• Maintain high standards of visual merchandising and stock presentation.
• Drive the effective processing of donated goods and stock rotation.
• Build strong community relationships to enhance donations and footfall.

About You

• Experience managing multi-site retail operations (charity retail experience is a plus).
• Strong leadership skills, with the ability to inspire and support diverse teams.
• Commercially minded, with a track record of driving sales and operational improvements.
• Excellent communication, organisational, and problem‑solving skills.
• Comfortable working in a values‑driven environment with volunteers.
• A proactive, hands‑on approach and willingness to travel between sites.

What We Offer

• A meaningful role where your work directly supports our mission.
• Opportunities for professional development and career progression.
• Supportive, inclusive, and mission‑focused working environment.

Equal Opportunities

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won’t necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.

Unfortunately St Luke's Hospice Plymouth aren't able to sponsor individuals to work in the United Kingdom.

Closing Date

Friday 26 December 2025

Interview Dates

1st Interview: Tuesday 6 January 2026

2nd Interview: Wednesday 14 January 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.