Project Support jobs in United States

Our client is a globally recognised manufacturer, renowned for their expertise in formulations, colour science, and additive technologies. With a strong focus on research and development, they are committed to delivering innovative and effective solutions that drive customer success.

An exciting opportunity has arisen within their UK Technical Team for a Technical Lead to support both internal teams and external customers. This role is crucial in ensuring the delivery of high-quality technical service and product development, with a focus on colour and formulation within the coatings industry.

Ideal candidates will bring a background in colour science or formulation of paints, inks, or coatings, and have a passion for innovation and customer collaboration.

1. Technical Service: Provide expert technical support to customers, production teams, and the sales force, ensuring timely and effective resolution of enquiries.
2. Project Management: Collaborate closely with customers and the commercial team to drive new product development initiatives.
3. Formulation Development: Create and refine formulations for coatings, with a focus on innovation and continuous improvement, ensuring smooth transition to production.
4. Sales Support: Participate in product trials, deliver technical presentations, and provide hands-on support to the sales team during customer engagements.

1. Provide technical service and analysis to external (customers) and internal stakeholders (procurement, sales, CS, production, and other departments).
2. Respond and resolve technical enquiries quickly and effectively and follow up with sales to determine success.
3. Investigate and resolve complaints and non-conformances, ensuring processes are followed and communication provided to all involved.
4. Provide support to the sales team in the form of samples, product development, technical advice, reports, and competitor data.
5. Attend customer meetings, both UK and further afield where necessary, to promote customer relationship management, investigate & resolve quality complaints, discuss technical enquiries, assist with customer trials and support the sales team with respect to potential new customers.
6. Provide support and mentoring to fellow team members on site as required.
7. Liaise with team members, management, and customers to ensure projects are completed to standard and deadline.
8. Determine project requirements and develop work schedules to achieve these.
9. Complete project, meeting and visit reports that are suitable for both internal and external customers.
10. Provide support to production to ensure any technical issues are resolved resolutely.
11. Build a network of contacts from suppliers to industry experts to ensure projects are completed to the best quality with the correct information.

1. Proven experience within the paints, inks, or coatings industry is essential.
2. Strong understanding of colour science, colour matching or pigment dispersions is highly advantageous.
3. Demonstrated experience working with additives specific to paints, inks, or coatings.
4. Hands-on expertise in the formulation and testing of coatings products is desirable.
5. Excellent written and spoken English communication skills.
6. Confident presenter with the ability to clearly convey technical information to a variety of audiences.
7. Strong interpersonal skills with a professional and engaging communication style.
8. Candidates must have the right to work in the UK; visa sponsorship is not available for this position.

Our client is offering an exciting opportunity to be part of a growing and successful international organisation.