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Cloud Service Manager | SC Cleared | Onsite in Corsham
Job summary
A leading IT Consultancy in the United Kingdom is looking for two Service Managers to oversee the delivery of cloud services. Candidates are expected to manage service availability and performance while adhering to ITIL standards. This position requires a minimum of security clearance and involves being onsite in Corsham three days a week. The contract is for six months inside IR35, starting in January. Ideal candidates will demonstrate previous service management experience and strong technical support capabilities.
Responsibilities
- Manage service delivery of cloud services across multiple platforms and channels.
- Ensure service availability, performance and process maturity.
- Maintain service catalogue and IT service operations knowledge.
- Support first line Service Desk with platform functionality and availability.
- Meet reporting and service standards for the specific service.
- Communicate and manage technical change with appropriate governance.
- Implement continual service improvement process across service delivery.
- Follow ITIL standards for Change, Incident, and Problem Management.
- Manage customer interactions to ensure service levels are met.
- Handle second and third line technical support calls across sites.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.