Service Manager - SC Cleared

LA International; Corsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT Consultancy in the United Kingdom is looking for two Service Managers to oversee the delivery of cloud services. Candidates are expected to manage service availability and performance while adhering to ITIL standards. This position requires a minimum of security clearance and involves being onsite in Corsham three days a week. The contract is for six months inside IR35, starting in January. Ideal candidates will demonstrate previous service management experience and strong technical support capabilities.

Responsibilities

• Manage service delivery of cloud services across multiple platforms and channels.
• Ensure service availability, performance and process maturity.
• Maintain service catalogue and IT service operations knowledge.
• Support first line Service Desk with platform functionality and availability.
• Meet reporting and service standards for the specific service.
• Communicate and manage technical change with appropriate governance.
• Implement continual service improvement process across service delivery.
• Follow ITIL standards for Change, Incident, and Problem Management.
• Manage customer interactions to ensure service levels are met.
• Handle second and third line technical support calls across sites.

Job description

Service Manager - SC Cleared

Our client is looking for two service managers to manage the service delivery of cloud services.

Responsibilities

• Service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.
• All service and support functions remain responsive to customer needs.
• The service catalogue and wider IT service operations knowledge library is maintained.
• Engagement with first line Service Desk when required to support platform functionality and availability.
• Adequate reporting and service standards are met for the specific service.
• All technical change is communicated and managed, with appropriate governance.
• A programme of continual service improvement is put in place across the wider service delivery function.
• Carry out processes to ITIL standards including Change, Incident and Problem Management.
• Interactions with customers, at pace to ensure services are appropriately managed within SLA's / SLE's.
• Responsible for handling second and third line technical support calls for a variety of departmental IT application and services across sites, including Cloud services and application.

Contract Details

The contract is for 6 months inside IR35 and is due to start in January. There is a requirement to be onsite in Corsham three days per week.

Application Process

To be considered for the position please forward your CV.

Security Clearance

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies. LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.