5,166

Operations Head jobs in United Kingdom

Customer Experience Leader (FinTech) - Support & Operations

JaJa Finance Ltd

Manchester
On-site
GBP 80,000 - 100,000
26 days ago
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Water Treatment Operations Leader — Company Car Included

Future Select Ltd

Newcastle upon Tyne
On-site
GBP 30,000 - 55,000
26 days ago

Water Treatment Operations Lead | National Field Team | Company Car

Future Select Ltd

Sheffield
On-site
GBP 30,000 - 50,000
26 days ago

Wealth Management Practice Manager — Lead Operations

Clear IT Recruitment

Lincoln
On-site
GBP 50,000 - 65,000
26 days ago

Repairs Operations Lead – Scheduling & Back‑Office

Deekay Technical Recruitment

Ashford
On-site
GBP 30,000 - 45,000
26 days ago
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Branch Manager — Lead Asset Rental Operations & Growth

Dawsongroup

Brentwood
On-site
GBP 40,000 - 50,000
26 days ago

Water Treatment Operations Leader — London

Future Select Ltd

City Of London
On-site
GBP 35,000 - 55,000
26 days ago

Insurance Operations Lead | Strategy & Team Leadership

PMU Specialty Underwriting Managers Ltd

Greater London
On-site
GBP 60,000 - 80,000
26 days ago
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Asbestos Admin & Office Operations Lead

Future Select Ltd

Huddersfield
On-site
GBP 60,000 - 80,000
26 days ago

Asbestos Operations Manager — Lead & Grow Midlands

Future Select Ltd

Leicester
On-site
GBP 60,000 - 80,000
26 days ago

Senior Asbestos Operations Lead for Contracts & Sites

Future Select Ltd

Chelmsford
On-site
GBP 40,000 - 60,000
26 days ago

Crane Supervisor – Lead Lifting Operations (Aberdeen)

Ainscough Crane Hire

Aberdeen City
On-site
GBP 40,000 - 55,000
26 days ago

Branch Manager — Lead Asset Rental Operations & Growth

Dawsongroup

Manchester
On-site
GBP 30,000 - 40,000
26 days ago

Senior Broker Operations Lead - London Market

Ryan Specialty Group

Greater London
On-site
GBP 50,000 - 70,000
26 days ago

Operations Team Lead

PepsiCo Deutschland GmbH

Coventry
On-site
GBP 30,000 - 40,000
26 days ago

Isle of Wight Marina Operations Lead

Marine Resources Recruitment Ltd

England
On-site
GBP 35,000 - 45,000
26 days ago

Ecommerce Operations Lead: UX, Content & Online Experience

The Channel Recruiter

Keyworth
Hybrid
GBP 40,000 - 45,000
26 days ago

Assistant Operations Manager: Hospitality Ops Lead

Compass Group

Woking
On-site
GBP 32,000
26 days ago

Commercial Operations Lead: Sales & Order Management

Tony Beal Ltd

Glasgow
On-site
GBP 30,000 - 40,000
26 days ago

Senior Event Planning & Operations Lead

Compass Group UK & Ireland

Birmingham
On-site
GBP 80,000 - 100,000
26 days ago

Mess Operations Lead | Hospitality & Events

Aramark

York and North Yorkshire
On-site
GBP 80,000 - 100,000
26 days ago

Global Operational Technology & Cyber Security Lead

Jones Lang LaSalle IP, Inc.

Greater London
On-site
GBP 90,000 - 120,000
26 days ago

Catering Operations Leader | Drive Growth & Quality Service

Compass Group

Sutton
On-site
GBP 150,000 - 200,000
26 days ago

Global Deal Operations Leader

Papaya Global

Greater London
On-site
GBP 70,000 - 90,000
26 days ago

Senior Operations Leader – Automated Fulfillment

Ocado Logistics

Tamworth
On-site
GBP 100,000 - 125,000
26 days ago

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Customer Experience Leader (FinTech) - Support & Operations
JaJa Finance Ltd
Manchester
On-site
GBP 80,000 - 100,000
Full time
26 days ago

Job summary

A consumer finance company in the UK is looking for a Customer Servicing Manager to lead a team in delivering exceptional customer experiences through telephony and messaging. Responsibilities include managing daily operations, ensuring compliance with regulations, and driving continuous improvement initiatives. The ideal candidate will have a background in financial services, strong leadership qualities, and experience with digital messaging platforms. Competitive salary and benefits package are offered.

Benefits

Competitive salary
Pension contributions
Private medical cover
25 days annual leave plus bank holidays
Bonus potential
Employee assistance program

Qualifications

  • Proven experience managing customer service teams in financial services.
  • Strong knowledge of telephony and digital messaging platforms.
  • Excellent leadership, coaching, and people development skills.

Responsibilities

  • Oversee day-to-day operations of telephony and messaging teams.
  • Ensure all customer interactions meet quality standards.
  • Manage workforce planning and resource allocation.

Skills

Customer service management
Telephony platforms knowledge
Leadership skills
Analytical mindset
Regulatory knowledge
Stakeholder management

Tools

Zendesk
AWS
Twilio
Job description
A consumer finance company in the UK is looking for a Customer Servicing Manager to lead a team in delivering exceptional customer experiences through telephony and messaging. Responsibilities include managing daily operations, ensuring compliance with regulations, and driving continuous improvement initiatives. The ideal candidate will have a background in financial services, strong leadership qualities, and experience with digital messaging platforms. Competitive salary and benefits package are offered.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.