Operations Analyst jobs in United Kingdom

Description

Great opportunity to join us as a Health & Benefits Healthcare Consultant working out of our London office on a hybrid basis

The Health and Benefits GB practice is a specialist centre of excellence in all aspects of health, wellbeing, and protection consulting for corporate clients. With more than 200 consultants and support staff (including 20 qualified medical clinicians) this team supports the design, financing and management of integrated health solutions that are tailored to meet clients' needs.

The opportunity to develop a broad range of skills, working in a fast-growing business alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.

As a Healthcare Consultant, you will provide healthcare consulting advice and support to a portfolio of corporate clients, consisting of both community and experience rated private medical insurance schemes, as well as other health related benefits.

You will also work in conjunction with senior consultants supporting on project work as well as delivery of services to our larger and more complex clients.

• Provide consultative advice to clients around the financing, design, delivery and ongoing management of their health-related benefit programmes.
• Interact effectively with carriers, clients and other stakeholders both internally and externally
• Forming part of account teams, ensuring quality standards and deadlines are met at all times
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
• Analysis of data to draw conclusions and identify trends in a logical, systematic way
• Conduct benchmarking studies and other research; provide value added analyses and summaries
• Analyse and compare carrier products, services and contracts
• Collate and prepare client deliverables
• Build strong relationships internally and collaborate effectively
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Ability to ask the right questions and seek help where appropriate
• Meet chargeable hours targets
• Contribute to sales and marketing efforts

• Technical knowledge regarding health-related benefit programmes, including private medical insurance as well as other areas such as dental, travel, health cash plans, personal accident and Employee Assistance Programmes
• An understanding and appreciation of broader employee health, risk and wellbeing issues, ideally gained at a brokerage firm or insurance company
• A consultative style
• Well organised and detail oriented (being able to both plan and communicate efficiently).
• Strong written and verbal communication skills
• Presentation skills
• Flexibility and proven ability to diagnose and resolve issues, strong client service orientation
• Ability to work both independently and on client teams and enjoy a fast-paced environment
• Sense of accountability and ownership in delivering to clients
• Self-starter and willingness to adapt to change
• Interest and ability to think beyond the task at hand and understand how work fits into the broader landscape
• Excellent Microsoft Office skills, particularly in Word, PowerPoint and Excel

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.