Office Management jobs in United Kingdom
Customer Service Reception Apprentice
Sika AG
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Customer Service Reception Apprentice
Job summary
A leading construction solutions company in the UK is seeking a Customer Service Reception Apprentice. The role involves greeting visitors, managing reception duties, and providing support for administrative tasks. Ideal candidates will display excellent interpersonal skills, attention to detail, and a genuine customer focus. This full-time apprenticeship offers a structured training program leading to a recognized qualification and the potential for a permanent position upon completion.
Benefits
Qualifications
- Friendly and professional demeanour with excellent interpersonal skills.
- Strong attention to detail and organisational abilities.
- Good written and verbal communication skills.
Responsibilities
- Greeting visitors and managing reception duties.
- Handling incoming calls and directing enquiries.
- Supporting administrative tasks including mail handling.
Skills
Education
As a Customer Service Reception Apprentice you'll be the welcoming face of our business playing a key role in delivering exceptional front‑of‑house service. This is a fantastic opportunity to gain hands‑on experience in customer service administration and office coordination while working towards a nationally recognised qualification.
- Greeting visitors and managing reception duties with professionalism and warmth
- Handling incoming calls and directing enquiries to the appropriate departments
- Supporting administrative tasks including mail handling, organisation of meeting rooms and office supplies
- Assisting with internal communications and supporting the wider Customer Service team with customer order processing and general queries
- Maintaining a tidy and welcoming reception area
- Learning about customer service best practices and office operations
- A structured apprenticeship programme with on‑the‑job training and a recognised qualification in Customer Service
- Development of communication, organisational, problem‑solving and administrative skills
- A supportive team environment with a dedicated mentor and line manager
- Exposure to a professional office environment and business operations
- Development of communication, problem‑solving and organisational skills
- In addition you will be an integral member of a supportive and welcoming team who will be there every step of the way
Qualifications:
- Friendly and professional demeanour with excellent interpersonal skills
- A genuine Customer Focus demonstrating our commitment to delivering an exceptional Customer Experience
- Strong attention to detail and organisational abilities coupled with a proactive can‑do attitude and willingness to learn
- Good written and verbal communication skills and an interest in Customer Service and Office Administration
- Ability to collaborate and work in a team
- GCSEs (or equivalent) in English and Maths
- Competitive apprentice salary and benefits package
- Career development pathways within Sika
- Potential for a permanent role upon successful completion
Remote Work: No
Employment Type: Full‑time
Key Skills: Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.