Executive Assistant - FTC 12 months

Planet Payment, Inc.; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company seeks a proactive Executive Assistant to provide high-level support to the Chief Commercial Officer and Chief People Officer. Key responsibilities include coordinating complex schedules, managing travel arrangements, and preparing business reports. The ideal candidate will have over 10 years of experience supporting senior executives in a fast-paced environment and exceptional organisational and communication skills. This role is pivotal in ensuring the smooth operation of the executive team and requires a high degree of discretion.

Qualifications

• 10+ years of experience supporting C-Suite executives in a global environment.
• Ability to manage competing priorities effectively.
• High level of discretion and emotional intelligence.

Responsibilities

• Coordinate complex schedules with precision.
• Build relationships across stakeholders with clear communication.
• Organise domestic and international travel smoothly.
• Track travel and expenses, preparing accurate reports.
• Draft communications on behalf of the Chief Commercial Officer.
• Lead employee engagement initiatives and analyse data.
• Support the office manager in day-to-day operations.

Skills

Organisational skills

Communication skills

Discretion

Time-management

Team collaboration

Tools

Microsoft Outlook

Microsoft Teams

PowerPoint

Workday

Job description

We are looking for a highly skilled and proactive Executive Assistant to join our Executive Support team. This team plays a critical role in supporting Planet's Executive Leadership across multiple functions including Commercial Sales, Retail, Hospitality, Product & Technology, Growth, Legal, and People. As an EA, you will provide high-level administrative and business support to senior leaders in a fast-paced, global environment. This role will support both the Chief Commercial Officer and Chief People Officer and requires a highly organised individual with exceptional written and verbal communication skills, sound judgement, and the utmost discretion.

What You Will Do:

• Diary Management: Coordinate complex, ever-changing schedules with precision.
• Stakeholder Liaison: Build and maintain strong relationships across internal and external stakeholders through clear, professional communication.
• Travel Management: Organise seamless domestic and international travel, including flights, accommodation, visas and itineraries.
• Travel & Expense Oversight: Track and monitor travel and expenses for Commercial, preparing reports and following up on items as needed to ensure compliance and accurate reconciliation.
• Expense Processing: Submit and reconcile expenses in accordance with Planet's policies using the Navan system.
• Business Report Preparation: Own the preparation and timely distribution of weekly reports for Commercial, including proofreading of content and excellent formatting.
• Communication Support: Draft clear, well-structured communications on behalf of the Chief Commercial Officer.
• Communication Events: Coordinate and lead on the delivery of key internal events, such as Town Halls and leadership offsites, including agenda preparation and logistical planning, ensuring smooth running through good execution.
• Employee Engagement Support: Lead on Commercial employee engagement initiatives – preparing communications, analysing engagement data and producing summary reports with key insights. Follow up with engagement leads to ensure agreed actions are tracked and completed.
• Team collaboration: Work closely with the other EAs to share best practices, align on cross‑functional priorities, and ensure consistent, high‑quality support across the Executive team.
• Office management: Work closely with the office manager to support on‑site tasks and help ensure the smooth day‑to‑day operation of the London office.

Qualifications:

• At least 10 years of experience supporting C‑Suite executives in a global, fast‑paced environment.
• Outstanding organisational and time‑management skills with the ability to manage competing priorities calmly and effectively.
• Excellent verbal and written communication skills with the ability to adapt your style to different stakeholders.
• A high level of discretion, integrity, and emotional intelligence, particularly when handling sensitive matters.
• Confident with digital platforms, with strong proficiency in Microsoft Outlook, Teams, PowerPoint, and tools such as Workday and travel management platforms.
• A proactive, can‑do mindset with the ability to work both independently and collaboratively as part of a high‑performing team.

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.