HR and Operations Manager

PROSPECTUS; Greater London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A charity supporting children is looking for an HR and Operations Manager to ensure effective internal operations. The ideal candidate will have proven experience in operations management and strong knowledge of UK employment law. Responsibilities include overseeing HR functions, strategic planning, and compliance governance. Excellent communication, organisational, and problem-solving skills are essential. This is a permanent, full-time position based in London, with a competitive salary of £40,000.

Qualifications

• Proven experience in managing operations.
• Familiar with charity governance and compliance.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with IT systems and databases (desirably CharlieHR).

Responsibilities

• Ensure effective running of HR and operations.
• Oversee end-to-end HR function and processes.
• Contribute to strategic planning and risk management.
• Maintain robust policies and systems.

Skills

Operations management

Knowledge of UK employment law

Strong communication skills

Interpersonal skills

Organisational skills

Problem-solving skills

Attention to detail

Diversity and inclusion commitment

Tools

Microsoft Office

CharlieHR (desirable)

Job description

Our client brings joy and laughter to seriously ill children in NHS hospitals and hospices across the country. Through in‑person and virtual visits and events, the organisation's entertainers, from magicians to musicians, artists, fairies and therapy dogs, enhance wellbeing and help young patients and their families cope with the pain and anxiety of serious illness and hospitalisation.

HR and Operations Manager

Permanent, Full‑time (Core Hours: 9am to 5pm or 9:30-5:30pm)

London (N5) – 3 days a week

£40,000

The HR and Operations Manager will report to the Director of Strategy and Operations and be responsible for ensuring the effective and efficient running of the charity’s internal operations, which includes HR, office management, compliance, governance, and organisational development.

The role will oversee end‑to‑end HR function and processes, supplier and IT management, office infrastructure, and budget coordination, while ensuring full compliance with UK employment law, GDPR, health and safety, and governance requirements. You will maintain robust policies and systems, support ESG and DEI objectives, and drive continuous improvement across internal processes.

As the HR and Operations Manager, you will also contribute to strategic planning, risk management, business continuity, and provide operational support for board reporting, audits, and organisational development initiatives.

To be successful in this role, you will have proven experience in operations management. You will have strong knowledge of UK employment law and HR best practices. You will have experience with charity governance and compliance. You will have familiarity with IT systems and databases (desirably CharlieHR) and Microsoft Office. You will have experience in supplier management.

You will have strong communication and interpersonal skills, with the ability to collaborate with a variety of different stakeholders and collaboratively across teams.

You will have excellent organisational skills and ability to manage multiple priorities in a fast‑paced environment. You will also have excellent problem‑solving skills and strong attention to detail. You will have the ability to work with the utmost confidentiality when handling sensitive data. You will also have a commitment to diversity and inclusion.

How to Apply

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.