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Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Operations Change function supports strategic transformation across all Operations Projects and processes. This role sits within a high-impact portfolio delivering complex, multi-stream programmes aligned to the EMEA regional strategy. Programmes may include regulatory change, operational transformation, and technology integration across multiple entities, with a strong emphasis on trade lifecycle and payments initiatives within investment banking.

MAIN PURPOSE OF THE ROLE

To lead and govern the delivery of large-scale, cross-functional programmes within the Operations portfolio. The Programme Manager will ensure alignment with strategic objectives, manage interdependencies across projects, and deliver measurable outcomes within agreed timelines and budgets. This includes:
- Defining programme scope, structure, and governance.
- Leading programme planning, execution, and benefits realisation.
- Managing senior stakeholders and cross-functional delivery teams.
- Ensuring compliance with the project delivery framework and regulatory standards.
- Supporting the Portfolio Manager in strategic planning, reporting, and resource alignment.
- Driving delivery of initiatives related to the full trade lifecycle and payments infrastructure in investment banking.

NUMBER OF DIRECT REPORTS

TBC

KEY RESPONSIBILITIES

• Own end-to-end programme delivery from initiation through closure, ensuring alignment with portfolio strategy.
• Establish and maintain robust programme governance, including steering committees, working groups, and executive reporting.
• Manage interdependencies across projects, ensuring risks, issues, and changes are proactively addressed.
• Lead programme planning, including resource forecasting, budget control, and milestone tracking.
• Provide strategic insight and recommendations to senior stakeholders, ensuring transparency and accountability.
• Collaborate with the Portfolio Manager to shape the annual delivery roadmap and prioritise initiatives.
• Ensure all programme artefacts meet quality standards and are audit-ready.
• Drive continuous improvement through lessons learned and post-implementation reviews.
• Oversee delivery of programmes involving trade lifecycle events (e.g. trade capture, confirmation, settlement, reconciliation) and payments processing (e.g. SWIFT, SEPA, CHAPS, cross-border payments).
• Deliver operational change across trade and client management, supporting data, collateral and cash management, reference data, trade and transaction reporting, and network management.
• Manage trade migration and transition activities, ensuring minimal disruption and robust control environments.

WORK EXPERIENCE

Essential:

• 8+ years of experience delivering complex, multi-stream programmes in financial services.
• Proven track record of managing regulatory, operational, and technology-driven change.
• Deep understanding of the trade lifecycle in investment banking, including trade capture, booking, matching, settlement, and post-trade reporting.
• Experience delivering payments-related change programmes, including domestic and cross-border payment systems, payment messaging standards, and operational risk controls.
• Strong product and operational process knowledge with a focus on delivering sustainable processes and controls.
• Demonstrated experience in investment budget management, including forecasting, cost control, and change management.
• Proven ability to align project allocations with departmental business plans and secure stakeholder commitment.
• Experience in resource planning and delivery assurance, ensuring timely and realistic programme execution.

Preferred:

• Experience in front-to-back change initiatives.
• Familiarity with regulatory frameworks (e.g. SOX, GDPR, operational resilience).
• Experience working across multiple legal entities and jurisdictions.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

• Programme governance and delivery
• Portfolio and resource management
• Financial control and investment planning
• Change risk and dependency management
• Executive stakeholder engagement
• Agile and Waterfall delivery methodologies
• Trade lifecycle and payments operations
• RAID management and governance reporting
• Document and artefact management
• Programme closure and benefits realisation
• Familiarity with project delivery tools and reporting platforms

Education / Qualifications:

• Preferred: Prince2, MSP, PMI, or equivalent certifications

PERSONAL REQUIREMENTS

• Strategic thinker with strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Resilient, proactive, and results-driven
• Able to manage ambiguity and competing priorities
• Strong leadership and team development capabilities
• High attention to detail and structured approach to delivery

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.