Technical Consultant UK

ZOLL Medical Corporation; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading medical device company in the UK seeks compassionate and knowledgeable individuals for clinical support of the LifeVest Wearable Cardioverter Defibrillator. In this role, you will coordinate patient fittings and provide technical support while ensuring compliance with guidelines. The ideal candidate will have at least 3 years of relevant experience, fluency in English, and strong interpersonal skills. Ability to travel across the UK is essential. This position offers a unique opportunity to positively impact patient care.

Qualifications

• Fluency in written and spoken English language is required.
• At least 3+ years of past professional experience.
• Prepared to travel as required.

Responsibilities

• Coordinate and conduct patient LifeVest fitting across UK.
• Provide technical support for patients and physicians.
• Analyze ECG data and document according to guidelines.
• Manage patient data and clinical center codes.
• Engage in customer training alongside Therapy Development team.
• Attend UK cardiology meetings and congresses.
• Support inventory and stock management.

Skills

Fluency in written and spoken English

Interpersonal skills

Goal-oriented thinking

Technical assistance

MS Office proficiency

Education

3+ years professional experience

Experience in medical sector

Job description

CMS

ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care.

For this position, ZOLL Medical UK is looking for a qualified candidate to provide clinical & technical support for the LifeVest Wearable Cardioverter Defibrillator (WCD) UK team. The LifeVest is prescribed to patients who have a known risk of Sudden Cardiac Arrest (SCA), and protects these patients until a long term treatment option has been identified. The LifeVest is lightweight and easy to wear, allowing patients to return to their activities of daily living, while having the peace of mind that they are protected from SCA. The LifeVest continuously monitors the patient’s heart and, if a life-threatening heart rhythm is detected, the device delivers a treatment shock to restore normal heart rhythm without any bystander intervention.

ZOLL Medical UK is looking for a qualified candidate to provide clinical & technical support for patients to be fitted and wearing the LifeVest.

Job Description and Areas of responsibility

After an intensive 6 months TechSupport training program your main tasks will include:

• Coordinating and conducting patient LifeVest fitting within requesting Hospital across UK. Travel may be required to the Republic of Ireland.
• To lead on technical elements and questions for patients and physicians regarding LV questions (24/7) and provide individual solutions by phone.
• Analysis of ECG and further technical data and take appropriate action including documentation according to ZOLL guidelines.
• Network Management (Input of patient data and information in online portal, registration of new accounts and managing login, creation of clinical center codes for individual prescriber, sending ECG reports to physicians upon request, de-activate patient after LV treatment)
• To engage in customer facing training and first line education alongside TDM.
• To attend UK congresses and UK Cardiology meetings where relevant.
• To support the Therapy Development team in growing awareness of LifeVest through effective presentation and customer engagement on a national level.
• Support in projects & process alongside Customer Service team to facilitate continued effective logistical and clinical service provision when required.
• Responsibility for UK inventory and stock management.

We require the following educations and/or experience from you:

• Fluency in written and spoken English language is required
• At least 3+ years of past professional experience
• Prepared to travel
• Past experience in a clinical / hospital environment preferred
• Past experience working as a Technical Assistant would be beneficial
• Experience in Medical Sector / Medical Device would be a benefit
• Good working knowledge of MS Office
• Motivated, independent, respectful, friendly, team-oriented individual with well-developed interpersonal skills both internally with co-workers and externally with patients and customers
• Previous experience in the medical/hospital sector is preferred
• Goal-oriented thinking with a strong hands-on mentality and persistent approach