Maintenance Technician jobs in United Kingdom

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for example energy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.

Salary - £25,301 p.a.

Reporting to – Team Leader

Purpose of the job:

As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.

Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information t...