Customer Service Advisor

Brook Street NMR; Sheffield; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to join the Environment Agency's contact centre. The role involves managing incoming calls and providing tailored information to customers, particularly regarding environmental regulations. Comprehensive training will be provided, with a hybrid working pattern after training. This position offers a meaningful opportunity to support public service, with fixed shifts available.

Benefits

Comprehensive training

Hybrid work option

Support for Armed Forces Covenant

Qualifications

• Motivated to deliver excellent customer service.
• Ability to understand environmental regulations.
• Experience managing incoming calls.

Responsibilities

• Handle a defined range of call types during peak periods.
• Provide clear, accurate information to customers.
• Assist customers in completing documentation.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Job description

Overview

Customer Service Advisor - Environment Agency

Location: Rotherham or Sheffield (training may take place at either site)
Working Pattern: Hybrid (office-based during training; part-remote thereafter, subject to business needs)
Pay: £12.52 per hour
Contract Type: Temporary
Sector: Public Sector
Hours: Fixed shifts between 8:00am and 6:00pm (e.g., 8am-4pm, 9am-5pm, or 10am-6pm)

Make a Difference as a Customer Service Advisor

Are you motivated to deliver excellent customer service? Would you like to support the vital work of a respected public-sector organisation? Join the Environment Agency and help ensure communities, businesses, and individuals receive the guidance they need.

Why Join Us?

Brook Street is one of the UK's leading recruitment agencies, trusted to connect people with meaningful roles across the public sector. We're committed not just to placing candidates, but to helping them grow and succeed.

Responsibilities

About the Role

As a Customer Service Advisor, you will be part of the Environment Agency's busy contact centre team. You will handle a defined range of call types particularly during peak periods, providing clear, accurate information to customers. This may include helping people understand relevant regulations, offering guidance on environmental processes, or taking details from those wishing to report an issue.

Key Tasks

• Managing incoming calls and providing accurate information tailored to customer needs
• Recording and gathering information to aid regulatory or reporting processes
• Sending follow-up emails to summarise discussions and share relevant resources
• Assisting customers in completing documentation or knowing compliance steps
• Completing administrative tasks to assist the wider team

What We Offer

Full Training: Comprehensive training to equip you with the knowledge and confidence to handle customer enquiries effectively

Ongoing Training: Dedicated training and quality teams on hand to help you continually develop

Hybrid Working: Once fully trained, you may have the option to work from home for part of the week

Meaningful Work: Contribute to an organisation with a clear public mission and positive impact

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.