Consumer Service Advisor

Citizens Advice Staffordshire North and Stoke-on-Trent; England; On-site; GBP 26,000; Full time

Job summary

A community advice service in the United Kingdom is seeking a Consumer Service advisor to provide free and impartial advice to consumers. In this role, you will manage calls, webchat, and webforms, assisting customers with issues related to contracts for goods and services. Ideal candidates will possess excellent communication skills and a keen attention to detail, contributing to customer satisfaction and compliance with relevant legislation. Salary is £25,301 p.a.

Qualifications

• Proven ability to provide accurate and detailed consumer advice.
• Experience in handling calls and providing service through different channels.
• Knowledge of legislation related to consumer rights.

Responsibilities

• Handle calls, webchat, and webforms received through the national help desk.
• Provide advice on contracts for goods and services.
• Offer guidance on legislation and industry regulations.

Skills

Excellent communication skills

Attention to detail

Ability to handle calls and web interactions

Job description

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for example energy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.

Salary - £25,301 p.a.

Reporting to – Team Leader

Purpose of the job:

As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.

Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information t...