Remote Customer Service Advisor - Inbound Calls & Growth

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A remote training provider is seeking a Customer Service Advisor to work from home. The role involves managing inbound calls, booking appointments, and ensuring a high standard of customer communication. Candidates should be good communicators, efficient in handling queries, and capable of empathizing with callers. The position offers a salary of £23,809.50 per year, along with various employee benefits, including holiday and wellness programs.

Benefits

28 days holiday including bank holidays

Lifestyle Benefits programme

Employee welfare support

Career development opportunities

Length of Service recognition awards

Qualifications

• Ability to handle inbound calls and manage appointment bookings.
• Comfortable in a fast-paced environment with high efficiency.
• Experience in customer service roles preferred.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule, and cancel appointments on a system.
• Empathize with callers and understand their needs.

Skills

Good communication

Polite and professional manner

Empathy with customers

Efficiency and accuracy

Job description

A remote training provider is seeking a Customer Service Advisor to work from home. The role involves managing inbound calls, booking appointments, and ensuring a high standard of customer communication. Candidates should be good communicators, efficient in handling queries, and capable of empathizing with callers. The position offers a salary of £23,809.50 per year, along with various employee benefits, including holiday and wellness programs.